Videos uploaded by user “TOPdesk”
TOPdesk Guides to service excellence
You may have heard of our new tagline: Guides to service excellence. But what does it mean? To answer this question, we created this video. It shows a little bit of who we are. What we strive towards. And how we help you achieve service excellence. https://blog.topdesk.com/updates/guides-to-service-excellence?utm_source=YT&utm_medium=text&utm_campaign=video-corporate&utm_content=2018
Views: 51371 TOPdesk
Make managing your assets easier with TOPdesk’s Asset Management
TOPdesk’s CMDB lets you register and keep track of everything your supporting departments need: object types, software licences, suppliers, financial information and more. Having one clear overview of all your assets not only saves time – it also lets you quickly spot potential problems with your assets. In this video, we’ll show you how easily you manage all the assets in your organization in TOPdesk’s CMDB. Find out more about Asset Management at www.topdesk.com/us/modules/asset-management/
Views: 2023 TOPdesk
TOPdesk eHRM | Snel medewerkers helpen
Met TOPdesk eHRM zorgt u als HR-professional eenvoudig voor een vlekkeloze indiensttreding.
Views: 4405 TOPdesk
Snel aan de slag met TOPdesk Lite Meldingenbeheer
In deze video krijgt u een rondleiding door de TOPdesk Lite-module Meldingenbeheer. Leer hoe u in één oogopslag uw taken in kaart brengt en meldingen in een mum van tijd afhandelt. Meer weten over TOPdesk Lite? Ga naar www.topdesklite.nl.
Views: 2682 TOPdesk
What is Shared Service Management?
Departments like IT, Facilities and HR offer internal services that boil down to the same thing: supporting colleagues in their daily tasks. While they all receive emails and phone calls, each department handles these similar requests differently. It would be far more efficient if they would work together and share the way they offer their services. We call this Shared Service Management. The first step towards Shared Service Management is creating a shared portal, which offers customers a single point of contact for all their requests. Implementing a single tool at the back-end is even better. This not only brings internal services closer together, it saves money by eliminating department-specific tools. The second step is sharing your service desk. Bringing your departments physically together means straightforward communication and greater transparency. The final step is making your processes more uniform. With all departments on the same page, your customers can expect consistent services. And once your services are aligned, it’s easier than ever to spot problems or bottlenecks. Bringing departments together makes things more transparent and professional for everyone. Leading to happy employees and customers. Want to know more? Check out https://blog.topdesk.com/en/simple-steps-towards-sharing-processes
Views: 20754 TOPdesk
Asset Management | Pinpoint problems with ease
Keeping track of your assets has never been easier. TOPdesk’s Asset Management module shows you all asset-specific information in a single overview. Need a broader perspective? The module also provides a graphical overview of all your assets and how they are related, so you can easily determine the impact of disruptions. Best of all: you decide what your asset cards look like and what information you want to see. The design mode lets you customize asset cards to your needs and preferences. Find out more at https://www.topdesk.com/us/modules/asset-management/
Views: 3726 TOPdesk
Introducing the new TOPdesk - Hannah Price
Discover the benefits of the latest TOPdesk version. Hannah Price explains how the self-service desk improves the customer’s life by enabling them to quickly find what they need. Watch the full demonstration at www.youtube.com/topdesk
Views: 18086 TOPdesk
Improve your department’s performance with TOPdesk’s Dashboard and Reporting
Do you know how your IT department is performing? And whether you're meeting your SLAs? If you deliver great services, you'll need the numbers to prove it. TOPdesk’s Dashboard and Reporting feature helps you visualize your department’s performance. You’ll get one clear overview of your key metrics, helping you actively step up your service. In this video, we’ll show you how this feature works. Find out more about Dashboard and Reporting at www.topdesk.com/us/modules/dashboard-and-reporting/
Views: 1761 TOPdesk
Change Management  | Setting up change templates
TOPdesk’s Change Management module is the ideal tool to process all planned big or small changes within your organization. Whether the change is simple or extensive, everyone involved is notified of their tasks when necessary. In this video, we are going to show you how you can easily register your processes in a change template.
Views: 4544 TOPdesk
Tutorial: Knowledge Management | Sharing knowledge with your users
With TOPdesk, you can share knowledge in various ways. In this tutorial, we are going to show you how you can share news and other information via the Operator’s Section. Afterwards, we will show you how you can find this knowledge in the Self-Service Portal.
Views: 5345 TOPdesk
Tutorial: Services | Offering services via the Service Catalogue
In this tutorial we show you how services are organized in TOPdesk. We have a look at how users can request services in the Self-Service Portal. Afterwards, you learn how to make services available to your users.
Views: 3841 TOPdesk
TOPdesk eHRM | Snel een Indiensttreding regelen
Met TOPdesk eHRM kunt u als HR-professional medewerkers snel helpen met vragen en verzoeken.
Views: 2413 TOPdesk
Snel aan de slag met TOPdesk Lite Asset Management
In deze video krijgt u een rondleiding door de TOPdesk Lite-module Asset Management. Leer hoe u in het vernieuwde Asset Management snel inzicht krijgt in de middelen van uw organisatie. Meer weten over TOPdesk Lite? Ga naar www.topdesklite.nl.
Views: 2130 TOPdesk
New in TOPdesk Labs | Duration reports
Wil je weten wat de bottlenecks zijn op je servicedesk? Met de nieuwe rapporten in TOPdesk Labs krijg je inzicht de doorlooptijden van je meldingen. More info: https://blog.topdesk.com/updates/duration-reports-video?utm_source=YT&utm_medium=post&utm_campaign=Updates-reports&utm_content=0418
Views: 956 TOPdesk
Process requests faster with TOPdesk’s Incident Management and Self-Service Portal
In your organization, you want to keep everything running as smoothly as possible. But people have requests and things break down. How do you manage these requests and malfunctions? In TOPdesk, your users log their tickets in the Self-Service Portal. You manage and process these requests in the Incident Management module. In this short video, you’ll see how these modules work. Find out more about Incident Management at http://www.topdesk.com/us/modules/incident-management/ Find out more about our Self-Service Portal at http://www.topdesk.com/us/modules/self-service-portal/
Views: 2223 TOPdesk
TOPdesk Reporting API for SaaS
In this short video, you’ll learn how the advanced Reporting API works in TOPdesk. With more and more TOPdesk customers moving to SaaS, direct database access is no longer possible for security reasons. Because SaaS customers still require cross-module reports, we created the Reporting API. You’ll see: - How to set up Reporting in TOPdesk - How to get data via an OData feed in Microsoft BI - How you can create and publish a dashboard that is refreshed with the latest data
Views: 2586 TOPdesk
Form Designer - Creating and publishing a form
TOPdesk's Form Designer lets you design your own forms, helping you determine which information you need from the caller. What's more, you can specify in TOPdesk how each form should be processed, which keeps your procedures clear and concise. This video demonstrates the possibilities of the Form Designer.
Views: 3962 TOPdesk
What is a service catalogue?
Operators spend a lot of time answering employees’ questions about products and services. But they would rather spend this time on other things. Help your operators by answering these questions in advance through a clear Service Catalogue. This video shows you how a Service Catalogue leaves your employees and operators with more time to focus on their work. How? A Service Catalogue serves as a shop window where employees can find all the information they need about the products and services that support departments offer. Through your self-service portal you can easily make your Service Catalogue available to your employees in an online shop design. This way, employees can book a conference room directly from the Service Catalogue, Easily track the status of their request, And even search FAQs and documentation to find out how to claim expenses. A single overview of all your products and services makes your organization more transparent: employees always know where to go and what procedures are in place for service requests and delivery. Moreover, custom forms for each service and product give operators all the information they need to solve an incident at once. Want to know more? Check out https://blog.topdesk.com/en/service-catalog-best-practices
Views: 19962 TOPdesk
TOPdesk voor Facility Management
Ontdek TOPdesk, het meest complete en gebruiksvriendelijke FMIS. Van meldingen- tot middelenbeheer en huisvesting. Nu ook met intuïtieve planner voor reserveringen, Planbord voor uw servicedesk en een dashboard speciaal voor managers. Dit is een TOPdesk-productie.
Views: 5828 TOPdesk
SEE 2018 Aftermovie
Atermovie SEE 2018, 2 October Tivoli Vredenburg
Views: 476 TOPdesk
[Webinar] How to build Integrations with TOPdesk Action Sequences
Action Sequences in TOPdesk allows you to automatically execute a predefined future-proof sequence of HTTP requests and use them to interact with JSON based REST APIs. In this Webinar, we take a closer look at the Action Sequence functionality in TOPdesk so you can: Understand the basic principles of the Action Sequence (including new functionalities such as; variables, always execute steps and mapping values) - Learn how to create an Action Sequence yourself - Understand the purpose of HTTP Actions - See examples of integrations possible via the Action Sequence - Learn some clever tips and tricks
Views: 1467 TOPdesk
Pas jij bij TOPdesk?
TOPdesk is een internationaal software- en consultancybedrijf. We zijn een groeiende organisatie en bieden veel carrièremogelijkheden voor leuke, slimme hoogopgeleide starters en young professionals. We hebben een open bedrijfscultuur, waarin leergierigheid en werkplezier een belangrijke rol spelen. Pas jij bij TOPdesk? http://www.werkenbijtopdesk.nl/
Views: 1679 TOPdesk
TOPdesk - Find out who we are
Pleased to meet you! We're TOPdesk. We help organizations like yours improve their service management. Haven't heard of us yet? In this video we introduce ourselves, so you know who you'll be working with. Want to know more about us? Visit http://www.topdesk.com.
Views: 10483 TOPdesk
De Klant Centraal is alweer achterhaald - Paul Iske
Dienstverlening moet de klant niet langer centraal stellen, maar juist passen in zijn wereld. In “De paradigmashift in klantcentralisatie” vertelt Paul Iske tijdens SEE 2016 wat deze verschuiving betekent voor service management. Bekijk de gehele presentatie op www.youtube.com/topdesk
Views: 2051 TOPdesk
Complex changes made easy with TOPdesk’s Change Management
Whether it’s something as simple as replacing a computer, or as extensive as introducing a new piece of software: your organization is constantly faced with changes. Looking for a way to better manage these changes? No matter how complex the task, the TOPdesk Change Management module makes it easy to plan the entire workflow – from request to evaluation. In this video, you’ll discover how. Find out more about Change Management at http://www.topdesk.com/us/modules/change-management/
Views: 2195 TOPdesk
TOPdesk Christmas cookie
How to make excellent cookies
Views: 199 TOPdesk
Gebrek aan transparantie tussen klant en leverancier? Niet bij Altra en Avensus
Niet transparant, een veelgehoord probleem bij het outsourcen van services, zowel voor outsourcingpartijen als hun klanten. Zoals de meeste outsourcingpartijen overlegt Avensus Nederland geregeld met haar klanten, maar het afgelopen jaar heeft deze IT-dienstverlener de relatie met haar klant naar een hoger niveau getild. Avensus en Stichting Altra Onderwijs en Jeugdhulp werken samen in één TOPdesk-omgeving
Views: 301 TOPdesk
TOPdesk Summer Internship Vlog 6 - Esther Bosch en Delicia de Jong
Na zes weken vertellen Esther en Delicia over hun ervaringen en leermomenten tijdens hun stage op de Sales afdeling van TOPdesk.
Views: 650 TOPdesk
Hoe is het om op de supportafdeling van TOPdesk te werken?
Ontdek hoe het is om te werken op de afdeling support van een internationaal software- en consultancybedrijf met meer dan 500 medewerkers? In deze video vertellen drie medewerkers van TOPdesk hoe hun dag eruitziet, welke uitdagingen ze hierbij aangaan, wat werken bij TOPdesk zo leuk en interessant maakt en waar zij zichzelf over twee jaar zien. Ambitieus, hoogopgeleid en op zoek naar uitdaging? Wij zijn op zoek naar starters en young professionals die deel willen uitmaken van ons team! Grijp jij de kans om de beste versie van jezelf te worden bij TOPdesk? Ga dan naar www.werkenbijtopdesk.nl en bekijk onze huidige vacatures.
Views: 665 TOPdesk
'De klant centraal stellen is alweer achterhaald, Paul Iske - SEE 2016
Dienstverlening moet de klant niet langer centraal stellen, maar passen in zijn wereld. In “De paradigmashift in klantcentralisatie” vertelt Paul Iske tijdens SEE 2016 wat deze verschuiving betekent voor service management. Echt aansluiten bij de wereld van uw klant, lukt alleen wanneer u de wereld ook daadwerkelijk bekijkt door de ogen van uw klant.
Views: 1649 TOPdesk
What is Shift Left and how does Shift Left work?
This video shows you how to use Shift Left to get more happy customers. It’s not a big secret that customers – both internal and external – want to be more self-sufficient. They want to be able to answer their own questions and solve their own problems, without having to wait for your service desk to respond. That’s exactly what Shift Left helps you do: it’s a smart way to share your knowledge within your organization and with your customers. In this video, we show you how to share your knowledge. The best part of Shift Left? It not only makes your customers smile, but also benefits your employees. If your customers can help themselves out, your employees have more time left to take on challenging problems and projects. Want to know more? Check out https://blog.topdesk.com/en/benefits-of-shift-left
Views: 4683 TOPdesk
Form Designer | Straight to work with your requests - it's your call
Your service desk receives a request. But for who is this request? And when does it need to be handled? You ask the caller to further explain their request. You call them, or walk by their office. By handling requests like this, you spend a lot of time chasing incomplete requests instead of helping your colleagues or customers. Thanks to TOPdesk Form Designer, you don’t need to chase down incomplete requests. You can get straight to work solving requests. You design the forms and determine exactly which information you need from the caller. What's more, you can specify in TOPdesk how each form should be processed, keeping procedures clear and concise. From now on, callers know exactly which information they need to provide, and you can start right away with their request. Are you looking to improve your services? Make sure to visit http://www.topdesk.com.
Views: 3302 TOPdesk
Planbord - Beschikbaarheid van uw medewerkers inzien en wijzigen
Beschikbaarheid van uw medewerkers inzien en wijzigen Gerealiseerd door TOPdesk.
Views: 3317 TOPdesk
TOPdesk pour les Services Généraux
Découvrez TOPdesk, le FMIS le plus complet et le plus facile à utiliser. Qui vous assiste dans la gestion de vos processus, des Appels jusqu'aux Biens en passant par les Sites. Qui comprend désormais un planning intelligent pour les réservations, un Tableau de Planning pour votre centre de services, et un Tableau de Bord pour les managers.
Views: 606 TOPdesk
Impressie SEE 2016 - Service Excellence Experience
SEE the Cloud 2017: https://see2017.com/ SEE is hèt servicemanagement-evenement voor Nederland en België. Met Service Excellence tillen we dienstverlening naar een hoger niveau en spelen we in op de ontwikkelingen van de toekomst. SEE kijkt verder dan de huidige trends in servicemanagement en biedt inspiratie voor iedere dienstverlenende organisatie.
Views: 722 TOPdesk
Tutorial: kennisbeheer | Hoe deel je kennis met gebruikers via de selfserviceportal?
Met TOPdesk (http://www.topdesk.com) kun je op verschillende manieren nieuws en andere informatie delen via de selfserviceportal. Hoe? Via het behandelaarsgedeelte in de modulepagina kennisbeheer. We laten zien hoe je deze kennis kunt vinden in de selfserviceportal. Zo kun je dankzij het kennissysteem eenvoudig kennis waarborgen en delen binnen je organisatie. Nu kun je kennisdelen via de selfserviceportal. Wil je je kennisbank effectief maken? Lees dan deze 5 stappen (http://blog.topdesk.com/nl/je-eerste-5-stappen-voor-een-effectieve-kennisbank?utm_source=YouTube&utm_medium=YouTube%20kennisbeheer) TOPdesk is een eenvoudige service management oplossing voor ITSM, FMIS en EHRM. Stroomlijn je IT-ondersteuning, beheer al je facilitaire diensten en maak HR-processen efficiënter. Bezoek TOPdesk voor meer informatie of vraag de gratis demo aan. (http://page.topdesk.com/topdesk-software-proberen?utm_source=YouTube&utm_medium=YouTube%20kennisbeheer) _________________________________________________________________________________ Service management oplossing | Servicedesk tool | Helpdesk software | FMIS system | ITSM applicatie | TOPdesk software | Service excellence | self service | klantbeleving | Selfserviceportal | Kennis delen software | kennisbeheer | kennissysteem | kennisbank | structureren en optimaliseren van kennis | kennismanagement
Views: 3300 TOPdesk
Impression SEE 2016 - Service Excellence Experience
SEE will show you the future of service excellence, and the path towards it. Service Excellence takes your services to the next level and keeps your organization future-ready. SEE looks beyond current trends in service management and provides fresh ideas for every service organization.
Views: 1556 TOPdesk
WhatsApp integration for Call Management
Gone are the days when service departments could only be reached via emails and phone calls. Let your customers submit calls anywhere with TOPdesk’s WhatsApp integration for Call Management.
Views: 223 TOPdesk
Best Practice Knowledge Management
Hannah Price guides you to better knowledge management.
Views: 7667 TOPdesk
Reserveringenbeheer | Het beheren van uw ruimtes, middelen en diensten
Met de module Reserveringenbeheer van TOPdesk heeft u altijd inzicht in de beschikbaarheid van uw ruimtes en bedrijfsmiddelen. Zowel uw eindgebruikers als behandelaars reserveren gemakkelijk een beschikbare ruimte met behulp van de reserveringenplanner en boeken hier eenvoudig middelen bij, zoals een beamer. Ook diensten als koffie en thee, of lunch worden eenvoudig bijgeboekt.
Views: 2843 TOPdesk
TOPdesk for Facilities Management
Your Facilities department is at the heart of your organization. But services can become quite complex. You want to step in as soon as your employees need help. And address the problem as quickly as possible. You can create a call in TOPdesk in a matter of clicks. The right person is automatically informed. And your employees can get back to their core tasks. New employee joining your organization? TOPdesk helps you arrange everything for his first day at the office. He already has his access pass, workstation and company car. Because TOPdesk makes it easy to record all your workflows. And ensures you never again lose track of your company assets. Excellent property management is vital for every organization. TOPdesk grants insight into the status of your entire building. You always know exactly when maintenance is required. And it’s always completed on time thanks to handy task lists. Ensuring your buildings remain operational and dynamic. Discover how TOPdesk can simplify your services. With the most complete and flexible CAFM system on the market. This includes managing reservations. A clear Plan Board for your service desk. And an insightful Dashboard for managers. Are you looking to improve your services? Make sure to visit http://www.topdesk.com.
Views: 28007 TOPdesk
TOPdesk on Tour | Ieder zijn expertise, maar samen sterker
Marieke Spapens vertelt in deze presentatie over samenwerken tussen verschillende afdelingen. In de praktijk zien we HR, FM en ICT-afdelingen wel samenkomen, maar niet samenwerken. Aan de hand van een uit de praktijk ontstaan groeimodel ziet u in deze presentatie hoe u de werkprocessen van de dienstverlenende afdelingen kunt combineren en managen. Zo komt u tot een effectieve samenwerking, waarbij de kracht van de afdelingen wordt benut.
Views: 1054 TOPdesk
TOPdesk on Tour UK: Experience the Atmosphere
On 13 June, TOPdesk's British customers were invited to the Tower of London for the launch of TOPdesk 5.
Views: 259 TOPdesk
Reservations Management | Managing your rooms, assets and services
TOPdesk’s Reservations Management module grants insight into the availability of your rooms and assets. Your customers and operators can easily find an available room thanks to the reservations planner. Assets such as a projector are booked in a matter of clicks. What’s more, you can add services such as coffee, tea or lunch.
Views: 1970 TOPdesk
Form Designer - Formulare erstellen und veroffentlichen
Mit dem Formular-Designer entwerfen Sie Antragsformulare selbst und legen Sie fest, welche Informationen Sie genau vom Antragsteller brauchen. Außerdem geben Sie in TOPdesk an, wie mit dem eingereichten Formular intern umgegangen werden muss, damit sofort klar ist, was gemacht werden muss. In diesem Video wird das neue Modul mit all seinen Möglichkeiten vorgestellt.
Views: 2473 TOPdesk
Tutorial: Diensten | Hoe biedt je diensten aan via de dienstencatalogus?
In deze tutorial zie je hoe diensten kunt aanbieden via de dienstencatalogus in TOPdesk. We bekijken hoe gebruikers diensten kunnen aanvragen in de selfserviceportal. En we laten zien hoe je diensten beschikbaar kunt stellen voor gebruikers. Dit kan met de selfserviceportal designer, een aanpasbare versie van de dienstencatalogus. Nu weet je hoe je diensten aan kunt bieden in het selfserviceprotal. Wil je je selfserviceportal aantrekkelijker maken? Lees dan deze vier tips (http://blog.topdesk.com/nl/topic/selfserviceportal?utm_source=YouTube&utm_medium=YouTube%20Diensten) TOPdesk is een eenvoudige service management oplossing voor ITSM, FMIS en EHRM. Stroomlijn je IT-ondersteuning, beheer al je facilitaire diensten en maak HR-processen efficiënter. Bezoek TOPdesk voor meer informatie of vraag de gratis demo aan. (http://page.topdesk.com/topdesk-software-proberen?utm_source=YouTube&utm_medium=YouTube%20dienstencatalogus) __________________________________________________________________ Service management oplossing | Servicedesk tool | Helpdesk software | FMIS system | ITSM applicatie | TOPdesk software | Service excellence | self service | klantbeleving | Selfserviceportal | diensten aanbieden | dienstencatalogus | kennissysteem | PDC
Views: 2450 TOPdesk
TOPdesk on Tour 2015 | Een compilatie
Tussen 19 mei en 11 juni vond TOPdesk on Tour plaats op verschillende locaties in Nederland en België. Het thema van deze dagen was ‘service in de keten: van leverancier tot klant’ waarbij aandacht besteed werd aan onderwerpen als selfservice, Shared Service Management en leveranciersintegratie.
Views: 554 TOPdesk
Tutorial: Know how Management | Teilen Sie Ihr Wissen mit Ihren Benutzern
Mit TOPdesk haben Sie verschiedene Möglichkeiten, Wissen zu teilen. In diesem Tutorial werden wir Ihnen zeigen, wie Sie Mitteilungen und andere Informationen über den Bearbeiterbereich teilen können. Anschließend zeigen wir Ihnen, wie Sie dieses Wissen im Self Service Portal finden können.
Views: 348 TOPdesk
Kansen en uitdagingen van de cloud - SEE the Cloud
Voor een toekomstbestendige bedrijfsvoering lijkt de rol van de cloud onmisbaar. Maar waarom eigenlijk? Wat zijn de kansen en uitdagingen van de cloud? Hoe waarborg je de security , hoe stuur je jouw leveranciers aan en hoe geef je jouw klanten een seamless experience? Vier sprekers van Forrester Research, Dell EMC, Canon Nederland en Sincerus vertelden over hun inzichten en visie tijdens SEE the Cloud op 16 november 2017. Zie: https://www.see2017.com
Views: 299 TOPdesk
Summer Internship | Support
Als support specialist ben je het visitekaartje van TOPdesk. In deze video vertellen Merel en Jelske over hun Summer Internship bij TOPdesk. http://www.werkenbijtopdesk.nl/si
Views: 391 TOPdesk

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