This video captures the essence of being a sysadmin and the difference sysadmins make to IT every single day. It chronicles the everyday life of sysadmins and all they do to make our days go on without a glitch. https://pitstop.manageengine.com/sysadminday/2016.html
Views: 29495 ManageEngine
What is ITIL? How ITIL is a best practices framework for managing IT services? Check out implemented ITIL processes in ServiceDesk Plus https://www.manageengine.com/products/service-desk/video-zone/itil-simplified.html Checkout for Cloud & On-Premise ServiceDesk Plus https://www.manageengine.com/products/service-desk/?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus:https://plus.google.com/+Servicedeskplus1
Views: 105591 ManageEngine
The service catalogue is a menu card offered by the IT department defining what services the users can order and the budget allocated for it. Check out ITIL Service Catalog feature in ManageEngine ServiceDesk Plus https://www.manageengine.com/products/service-desk/itil-service-catalog.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Service catalog is a menu card offered by the IT department defining what services the users can order and the budget allocated for it. Along with defining what's available It also helps in delivering the service as agreed upon time. It becomes the new face of IT by working together with the users in meeting users expectation and improving user satisfaction, getting organized with the new catalogue. Inside the catalog, the menu items are organized as service categories, and services. Helping the users get a single view of all of the available items. This simplifies the selection of services from the available list. Some service requests. for example, the new hire request will involve multiple tasks to be completed before delivering the service. This task will be assigned sequentially two different technicians once the preceding task is completed. If you notice sometimes the service that you offer will cater the need of all users, and in some other cases, it might be needed by the only specific list of users. In these cases, you can use different groups based on job title, department or even sites, and list the specific service available for these users, follow the process with approvals. The service requests sometimes need an approval process before the service is delivered. The approval process will make sure that the request fits into the budget, and the user is eligible to get the service. Based on the service ordered, the approval can either be from a single approver or multiple approvers. The service request will now be assigned to a technician after the approval process is completed. You can either assign specific technicians for each service or use a technician auto assign functionality which uses round-robin or load balancing method to allocate the request. The delivery as agreed upon time, the Service Catalogue also captures the delivery time. So that, the users will know the wait time for the service to be delivered. Defining the delivery time for each service is decided by the service level agreement which ensures that the request is delivered as agreed upon time. The request gets escalated automatically to the next level technician when the service is not delivered. And finally, when the service is delivered the service request is closed. This helps you improve user satisfaction and put a smile on their face!. Check out ManageEngine ServiceDesk Plus help desk software: https://www.manageengine.com/products/service-desk/?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 25888 ManageEngine
Do major incidents put your help desk team into a tailspin and bog down productivity? Do you read bulky books to come up with a good help desk strategy? Not anymore. These 8 steps will help you deal with major incidents easily and take better control of your IT.
Views: 3884 ManageEngine
ManageEngine celebrates the work of SysAdmins across the globe this SysAdmin Day 2018 with a video showcasing the unrelenting spirit and invincible prowess displayed by SysAdmins day in, and day out. Head over to http://sysadminday.manageengine.com to join the celebration and a chance to win some exciting prizes.
Views: 41186 ManageEngine
Your words, Your IT, Your way - ServiceDesk Plus Mobile App. Wouldn't life be easier, if there were an app that could simply take care of your IT help desk requests on your command? Yes your wish is granted, introducing first of a kind, Voice-driven ServiceDesk Plus Mobile App. http://www.manageengine.com/products/service-desk/mobile-app.html
Views: 260745 ManageEngine
This video demonstrates the benefits of using Mobile Device Management with Desktop Central. Desktop Central MDM enables Profile Management, Policy Management, App Management, Security Management, Reports and more all from a central point. For more details, visit: http://ManageEngine.com/MDM
Views: 19690 ManageEngine
Learn how ManageEngine ServiceDesk Plus integrates with Active Directory to import and authenticate users. http://www.manageengine.com/products/service-desk/?utm_source=youtube&utm_medium=cpc&utm_term=active-directory
Views: 17562 ManageEngine
ServiceDesk Plus is a game-changing IT help desk software which is used by more than 100,000 service desks across 185 countries. In this video, you will learn how to upgrade to the latest build of ServiceDesk Plus. You can download the latest patch at https://www.manageengine.com/products/service-desk/service-packs.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes or at https://www.manageengine.com/products/service-desk/migration-sequence.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes For information on ServiceDesk Plus, visit http://servicedeskplus.com Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 2966 ManageEngine
https://www.manageengine.com/products/free-windows-tools/free-windows-tools.html?youtube ManageEngine Free Windows Admin Tools contains a set of 14 enhanced tools for ease day-to-day desktop management activities. This video highlights the features of Free Windows Admin Tools.
Views: 6175 ManageEngine
One of the coolest features at Interop is the Network Operations Center or NOC, the world's largest temporary network that runs all the network operations for the show. It's a completely voluntary testing and education environment that many want to join because it's purposely loaded with the latest and greatest equipment. Since the NOC has got so much cool equipment and it's under such an intense testing environment, I always make a point of getting a tour of the NOC whenever I'm at Interop. This year I got a tour from Brian Chee of University of Hawaii SOEST (@adventlab) and also a short introduction from Fr. Robert Ballecer, SJ (@padresj) of the TheTechStop.net. Chee took me around the NOC, the testing equipment, and one of the racks on the show floor. He talks about looking for problems, keeping 10 Gigabit fiber really healthy, and his absolute love of load balancers and redundancy. Compare this video from my tour last year of Interop's Network Operations Center.
Views: 15729 ManageEngine
See how our Security Information and Event Management (SIEM) software automates log management and helps you to mitigate internal threats, conduct log forensics analysis, meet regulatory compliance requirements and more. Product Page: http://www.manageengine.com/products/eventlog/index.html Free Download: http://www.manageengine.com/products/eventlog/download.html Testimonials: http://www.manageengine.com/products/eventlog/testimonials.html Awards: http://www.manageengine.com/products/eventlog/eventlog-awards-and-recognitions.html
Views: 42163 ManageEngine
ManageEngine's affordable software simplifies IT management for SMBs and large enterprises alike, with its easy to use, powerful features. More than 180,000 companies around the world - including three of every five Fortune 500 companies - trust our products to manage their networks and data centers, business applications, and IT services and security. Another 300,000-plus admins optimize their IT using the free editions of ManageEngine products. https://www.manageengine.com/
Views: 19203 ManageEngine
You can find an updated version of this video here: https://youtu.be/i9I5poSokow. Active Directory stores all information and settings for deployment in a central database. It allows administrators to assign policies, as well as deploy and update software. Active Directory networks can vary from a small installation with a few computers, users, and printers, to tens of thousands of users, many different network domains, and large server farms spanning many geographical locations. ADManager Plus is an easy-to-use Windows Active Directory management and reporting solution that helps AD administrators and help desk technicians with their day-to-day activities. With a centralized and intuitive web-based UI, ADManager Plus handles a variety of complex tasks like bulk management of user accounts and other AD objects, delegating role-based access to help desk technicians, and generating an exhaustive list of AD reports, some of which are an essential requirement for satisfying compliance audits.
Views: 481694 ManageEngine
ITSM Change Management Best Practices presentation video by Troy DuMoulin, VP of Pink Elephant at ITSM Meetup, NYC. Technology trends and their impact on IT management by Rajesh Ganesan,VP, ManageEngine and Pradyut, Product Manager, ServiceDesk Plus https://www.youtube.com/watch?v=17_CdHfGfjg Checkout for the features: https://www.manageengine.com/products/service-desk/itil-change-management.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes You can also read 11 #itil #release_management best practices:https://goo.gl/EXjDZt
Views: 32989 ManageEngine
Watch how ManageEngine Firewall Analyzer helps security professionals to centrally collect, archive, analyze their security device logs and generate forensic reports out of it. Firewall Analyzer eases your Device Configuration Management by providing out-of-the-box reports and alerts for configuration changes. Firewall Analyzer is vendor-agnostic and supports almost all open source and commercial network firewalls like Check Point, Cisco, Juniper, Fortinet, Snort, Squid Project, SonicWALL, Palo Alto and more, IDS/IPS, VPNs, Proxies and other related security devices. www.manageengine.com/firewall
Views: 9028 ManageEngine
http://ManageEngine.com/DesktopCentral This video would help you to understand the different approaches in preparing the MS office 2010 installation and deploying them to the entire network using Desktop Central software deployment module.
Views: 11695 ManageEngine
Visit http://admanagerplus.com for more details. ADManger Plus a simple, easy-to-use Windows Active Directory Management and Reporting tool. It allows you to create, manage and delete AD objects in Bulk. One of the best features of the tool is it allows AD administrators to automate routine management and reporting activities. Free Trial!
Views: 4266 ManageEngine
Are you glued to your desk all day handling help desk tickets? Do you feel like you've lost your freedom to roam around? Download ServiceDesk Plus help desk software mobile application for free now! https://www.manageengine.com/products/service-desk/mobile-integration.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Luckily for you now there's a ServiceDesk Plus mobile help desk iPhone app to save you with the new ServiceDesk Plus iPhone app. You can always stay connected to your help desk, you can handle your tickets from anywhere anytime. Just pick the tickets from the queue and start handling them instantly. Say, you want to distribute your tickets to your help desk team. No problem! you can choose your technicians from the group and assign the tickets to them right away. Now that your tickets are assigned, you might want to handle one of your high priority tickets. Handling tickets have never been this easy you can reply to your request edit the request and close them once resolved. So from now on, you can manage your tickets from anywhere, anytime, you can use your new found free time to do something you love. So, what are you waiting for? Hurry up! and download the ServiceDesk Plus iPhone App from the app store today and get a grip over your help desk. Check out ManageEngine ServiceDesk Plus help desk software for Cloud & On-premise: https://www.manageengine.com/products/service-desk/?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 32109 ManageEngine
Watch the video and learn to configure the service request workflow in two simple steps: 1. Assign the Service Request approval privilege to a user/ a technician; 2. Configure the Service Request approval mechanism within a request.
Views: 2659 ManageEngine
https://www.manageengine.com/mobile-device-management?youtube ManageEngine Mobile Device Manager Plus integrates Android's Near Field Communication (NFC) technology to simplify admin enrollment process for all Android devices. This video shows you how to easily enroll a large fleet of Android devices with Android NFC on the Mobile Device Manager Plus web console. ManageEngine NFC Enrollment app can be downloaded from here: https://play.google.com/store/apps/details?id=com.manageengine.mdm.admin
Views: 7899 ManageEngine
With Request Life Cycle, administrators can predefine a set of statuses each ticket goes through, as well as specify conditions and actions for each status change. This ensures clarity and consistency in how each ticket is processed. Technology trends and their impact on IT management by Rajesh Ganesan,VP, ManageEngine and Pradyut, Product Manager, ServiceDesk Plus https://www.youtube.com/watch?v=17_CdHfGfjg For more videos subscribe our channel here https://www.youtube.com/user/manageengine Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus:https://plus.google.com/+Servicedeskplus1
Views: 3396 ManageEngine
Are your tickets spending more time in the unassigned queue? Do we really need a technician to just assign the tickets? Check out auto-assign tickets feature in ServiceDesk Plus help desk ticketing software https://www.manageengine.com/products/service-desk/help-desk-load-balancing.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes In this screencast, we will look at how to auto-assign tickets to the technician using ServiceDesk Plus ticketing system. You can use the auto assign option in two ways: Round robin and Load balancing methods. Which is what we will simulate here with a use case. First, we will start with round-robin ticket distribution: if you have a group of technicians who handles all of the tickets irrespective of their category or request type, then you can enable round robin method, where the application distributes all of the tickets equally to the available technicians. ServiceDesk Plus has the intelligence to check the availability of the technician's. From the technician's calendar and it also checks for the due by date tied to that ticket before assigning it. Here, the ticket is assigned irrespective of the existing load of the technician. To address this, ServiceDesk Plus has come up with load balancing option where you can consider the number of tickets pending on each technician and assign the ticket based on the load. The technician who has the least number of tickets will be assigned with the new tickets and the application will make sure that the load is balanced among available technicians. Let's take another scenario, where you want all of the server related high priority ticket to be equally handled by a group of highly skilled technicians. We can set up the business rule in such a way that all of the server related tickets with high priority should be assigned to the server level group. Then the load balancing feature will only consider the technicians who are available in this group and assign the ticket to the available technicians equally. Further, you can exclude certain technicians from this rule, and you can also set up exception based on these criteria. For example, if the site New York does not follow this load balancing method you can exclude the site from this automation. Thus, with a technician auto assign functionality, you can do the job of a help desk coordinator automatically with the same intelligence using ServiceDesk Plus. Check out Cloud & On Premise ServiceDesk Plus help desk software here: https://www.manageengine.com/products/service-desk/?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 15800 ManageEngine
ServiceDesk Plus is a game changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus Cloud. In this video you will learn how to configure, Company details: 00:35 Regions & sites: 01:28 Support groups & user groups: 03:03
Views: 3033 ManageEngine
Without a solid plan and a streamlined process, it is difficult to track and manage all your hardware, software, virtual, and non-IT assets from one place. Therefore, implementing an IT asset management (ITAM) process brings plenty of benefits. It can help you cut down extra maintenance costs, use licenses optimally, reduce the number of unused assets andsecurity risks, gear up for audits, increase the efficiency of other ITIL processes, make effective purchasing decisions, formulate precise budgets, and do more. These seven IT asset management best practices will help you overcome ITAM challenges, reap maximum benefits, and revolutionize the way you manage your IT assets.
Views: 16598 ManageEngine
Visit http://www.manageengine.com/free-windows-health-monitor/free-windows-health-monitor-index.html for more details. Monitor your windows servers and desktops using Windows Health Monitor tool. This tool helps you monitor disk space, CPU, Memory and bandwidth utilization. Monitor up to 10 windows server/desktops simultaneously. Free download!
Views: 9528 ManageEngine
http://bit.ly/MSOaddin Microsoft Outlook now has a free ServiceDesk Plus add-in that creates a ServiceDesk Plus user pane within an Outlook mailbox. End users can access ServiceDesk Plus' request templates, create tickets, track the status of their requests, and respond to technicians' questions from this user pane. With this add-in, technicians can convert incoming emails to ServiceDesk Plus tickets and automatically populate request information forms in a single mouse-click. Technicians can also mark requests as First Call Resolution if the ticket was resolved in the first call. Currently available only for the cloud version of ServiceDesk Plus For more information, visit https://www.manageengine.com/products/service-desk/service-desk-microsoft-outlook-integration.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Head over here to enable the add-in: https://appsource.microsoft.com/en-us/product/office/WA104381518?tab=Overview To know the upcoming webinars, visit here https://www.manageengine.com/products/service-desk/webinar.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes For more videos subscribe our channel here https://www.youtube.com/user/manageengine Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus:https://plus.google.com/+Servicedeskplus1
Views: 2908 ManageEngine
NetFlow Analyzer is a web-based traffic analysis and bandwidth monitoring tool. NetFlow Analyzer make use of the flows, such as NetFlow, sFlow, jFlow, IPFIX etc., exported by routers / switches to carry out the analysis and give in-depth visibility into the network. It is used in enterprises world-wide for identifying which applications are being used and how the bandwidth is utilized in the organization's network. It can also identify the top talkers, top applications, conversations in the network. These insights helps network administrators to take informed capacity planning decisions. NetFlow analyzer is strongly aligned to Cisco technologies and supports Cisco NetFlow, NBAR, CBQoS, IPSLA (VoIP). NetFlow Analyzer has 3 editions to meet the needs of small, medium businesses and large enterprises.
Views: 8911 ManageEngine
Este video brinda una demostración práctica sobre las herramientas SNMP, cómo llevar a cabo operaciones básicas y cómo resolver problemas relacionados. Esta presentación es la segunda de una serie de tres partes - Desmitificando SNMP
Views: 5502 ManageEngine
This video will demonstrate the steps to create OS images
Views: 1245 ManageEngine
Visit us: http://ManageEngine.com/DesktopCentral?utm_source=youtube&utm_medium=cpc&utm_campaign=DCFeatures&utm_term=feb11 Desktop Central is a complete web-based Systems Management Software for enterprises. This video will explain the features available in Desktop Central. A quick walk-through of products would give a better idea before you proceed with the testing in real network.
Views: 8394 ManageEngine
ServiceDesk Plus is a game-changing IT help desk software which is used by more than 100,000 service desks across 185 countries. In this video, you will learn how to reset administrator password in ServiceDesk Plus. For information on ServiceDesk Plus, visit http://servicedeskplus.com To know the upcoming webinars, visit here https://www.manageengine.com/products/service-desk/webinar.html?YT For more videos subscribe our channel here https://www.youtube.com/user/manageengine Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus:https://plus.google.com/+Servicedeskplus1
Views: 2041 ManageEngine
Start providing IT-quality support to all your departments, in under 60 seconds, with our new rapid-start Enterprise Service Management (ESM). To know more visit https://goo.gl/Zd5413 We're pleased to announce that ServiceDesk Plus is now an Enterprise Service Desk that lets you extend support to all IT and non-IT departments in your organization. With this new feature, it takes you less than 60 seconds to set up service desk instances for your departments. You can leverage best practice workflows and processes, and make use of templates, reports, customizations, automations and much more to centralize and streamline all your support operations across all departments. Not just that, your end users can also use the new Enterprise Service Desk to easily raise tickets and requests with all of your departments and not just IT. This gives them a simple and efficient way of getting their queries resolved while also ensuring that all your support activities are centralized. Visit to know more about enterprise service management capabilities in ServiceDesk Plus https://www.youtube.com/watch?v=JgCYrvao9wo Follow us on social Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 1526 ManageEngine
What is Active Directory Group Policy Object? Purpose meaning & advantages of GPO. Every OU, Domain, Group in Active Directory can be associated to a GPO(Group Policy Object)policy, enabling it to assign separate policies for a set of objects/users. GPOs provide remote configuration capability in windows network. GPO (Group Policy Object) reports from ADManager Plus will assist the administrator by generating granular reports. www.admanagerplus.com Exclusive reports on different configured OU's/Help desk operators and Inheritance containers will ease the work of administrator.
Views: 66118 ManageEngine
El Catálogo de Servicios es uno de los elementos más valiosos del enfoque de aprovisionamiento de servicios y, como tal, se debe tratar como uno de los puntos más importantes para el entendimiento común de servicios ofertados a los clientes y usuarios finales por las áreas tecnológicas. El proceso de Gestión del Catálogo de Servicios provee los medios para asegurar de manera consistente y precisa que las organizaciones entienden todos los beneficios potenciales que los servicios de TI ofrecen. En esta sesión se abordarán los siguientes aspectos.
Views: 12780 ManageEngine
With EventLog Analyzer's (www.eventloganalyzer.com) 'Universal Log Parsing and Indexing' (ULPI) technology you can index any machine-generated logs (provided it is in human readable, non-encrypted format) by defining and extracting log fields of your choice using regular expression patterns.
Views: 10030 ManageEngine
ServiceDesk Plus is a game-changing IT help desk software which is used by more than 100,000 service desks across 185 countries. In this video, you will learn how to restore your backed up data into ServiceDesk Plus. For information on ServiceDesk Plus, visithttps://www.manageengine.com/products/service-desk/help-desk-load-balancing.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes For updates, follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn:https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 1951 ManageEngine
Configuration Management Database (CMDB) in ManageEngine AssetExplorer enhances the potential and efficiency of your helpdesk team by achieving service excellence.
Views: 24670 ManageEngine
EventLog Analyzer's Log search functionality is very easy and allows you to do a free form search. When a user enters a search criterion in the search bar, EventLog Analyzer rapidly drills down into the raw logs and retrieves the results for your search query. The search criteria can consist of Wild-cards, Phrases, and Boolean operators. EventLog Analyzer also allows you to do Grouped searches and Range Searches . EventLog Analyzer does not limit you to a set of predetermined fields while conducting a search. Users can easily drill down through terabytes of raw log data and get what they are looking for, using EventLog Analyzer's log search functionality.
Views: 10047 ManageEngine
What does it take to achieve IT service management excellence? The frontiers of improvement are ever expanding and IT organizations need to periodically take stock of help desk performance and chart a course to success. We have listed 10 steps that will help you steer your IT help desk to success.
Views: 1414 ManageEngine
The combination of IT help desk and project management helps project managers to have an integrated tool to collaborate seamlessly with different teams and experts. Check out project management feature in ServiceDesk Plus https://www.manageengine.com/products/service-desk/it-project-management.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes This is Jim, The IT guy working for a multi divisional company. He's always buried under a mountain of work. Whenever a huge project comes in the thought of handling transition of such a large scale without affecting critical application and services always gives him a hard time. He's got to coordinate all the tools teams and experts and his current management software system simply just cannot handle it. Jim's facing the thing he fears most fail. Is there anything that can save him? Introducing project management in ServiceDesk Plus the amazing way to collaborate with teams and experts and manage large projects. It's the perfect integrated solution combining IT helpdesk and project management. Project management is just what Jim needs to easily track, manage and customize all his large IT projects. He divides a huge project into milestones and milestones into tasks in just a few steps. You can also easily set roles, access permissions and collaborate with other project members using Gantt view. You can completely track the status of any project with various other modules offered by ServiceDesk Plus. Jim can now carry all his IT responsibilities from a single platform. So, stop juggling between different products and go get project management in ServiceDesk Plus now! IT made easy! Check out ManageEngine ServiceDesk Plus help desk software: https://www.manageengine.com/products/service-desk/?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 25049 ManageEngine
Presentador: Dr. Mauricio Corona, Ph. D. Investigador, Profesor y Consultor Ejecutivo ITSM Fecha: Jueves, 10 de septiembre 2015 Lo difícil no es llegar sino mantenerse, esta es una frase célebre muy acertada, y en el ámbito de la gestión de servicios no es la excepción. En este webinar usted aprenderá todo lo referente a métricas, indicadores y definición de planes enfocados en el perfeccionamiento e incremento del nivel de madurez de sus procesos de gestión de servicios. Trayectoria del conferencista - Dr. Mauricio Corona, Ph. D. El Dr. Mauricio Corona es uno de los profesionistas más completos y experimentados en las TI y la Administración de Servicios de TI a nivel mundial, por la parte académica a nivel profesional tiene un grado en Tecnologías de Información, a nivel posgrado cuenta con estudios de maestría en Tecnologías de Información para la dirección de negocios y con un Doctorado en Administración de empresas. Es investigador y también catedrático a nivel maestría en prestigiosas universidades en México. Ha llevado a cabo implementación de muchos proyectos de ITSM a lo largo de diferentes países de Latinoamérica, cuenta con 19 certificaciones en ITIL además de estar certificado en diferentes niveles de ISO 20,000, ISO 27,000, COBIT, PRINCE2 y MCP. Ha participado como conferencista en diferentes países de Latinoamérica, Estados Unidos y España. Como instructor ha impartido cursos de certificación a personas en diferentes partes del mundo. Fue seleccionado con revisor oficial de los libros de ITIL edición 2011 por parte de TSO de Inglaterra, así como también se encargó de las traducciones oficiales al español latinoamericano del glosario de los libros y de los exámenes de certificación de ITIL. Por otro lado fue revisor oficial de la metodología de evaluación de niveles de madurez de proceso de ITIL recientemente publicada por AXELOS. Actualmente es Director Asociado de la empresa BP Gurus con operaciones en México y Latinoamérica y auditor certificado por parte del Service Desk Institute de Inglaterra.
Views: 44771 ManageEngine
Download Slide Deck: http://goo.gl/gLK0RN Download SIEM Whitepaper: http://goo.gl/nzZuDo Security information and event management (SIEM) solutions have entered the market to provide security intelligence and automate managing terabytes of log data for IT security. SIEM solutions monitor network systems, devices, and applications in real time, providing security intelligence for IT professionals to mitigate threats, correlate events, identify the root cause of security incidents, and meet compliance requirements. ManageEngine's SIEM Expert, Joel Fernandes will discuss on 8 things every IT manager should know about choosing an SIEM Solution. At this webinar you'll learn how to choose an SIEM solution, monitor user activity to curb insider threat, proactively mitigate sophisticated cyber-attacks, meet IT compliance requirements and more.
Views: 37260 ManageEngine