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Videos uploaded by user “ServiceNow Support”
CMDB | Overview
 
09:02
Provides an overview of the configuration management database (CMDB). Applies to all supported ServiceNow releases as of Helsinki Role required: admin For best video quality, increase your player resolution to 1080p. ServiceNow product documentation: Configuration Management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITILConfigurationManagement.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 50385 ServiceNow Support
MID Server | Overview
 
02:40
Overview of the ServiceNow MID Server. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. For more information on the MID Server, see: ServiceNow product documentation: MID Server: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/mid-server/reference/r-MIDServer.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 19543 ServiceNow Support
User Experience | What is ServiceNow and How Can It Help Me Do My Job?
 
05:52
Introduces the ServiceNow platform to new users. Explains essential concepts such as cloud-based, platform as a service, instance, integrated applications, and single source of record. Demonstrates how workflow automation facilitates work, by role. Demonstrated in London; applies to all supported ServiceNow releases. Role required: admin For best video quality, increase your player resolution to 1080p. For more information on the ServiceNow platfom see: ServiceNow product documentation: https://docs.servicenow.com/ Select your software version and search for a topic or specific role. ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 32446 ServiceNow Support
ITOM Overview
 
03:36
Provides an overview of the applications within the IT Operations Management (ITOM) product and how they work together, including MID Server, Discovery, Service Mapping, Event Management, and Cloud Management. Applies to ServiceNow releases starting with Jakarta. For best video quality, increase your player resolution to 1080p. This video covers: 0:42 Credentials 0:51 MID Server 1:10 Discovery 1:40 Service Mapping 2:04 Event Management 2:26 Cloud Management For more information on ITOM, see: IT Operations Management: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/it-operations-management/reference/r_ITOMApplications.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 13113 ServiceNow Support
Planning for Discovery
 
03:03
Provides an overview of Discovery on the ServiceNow platform, additional capabilities available with Service Mapping, and planning for Discovery. Applies to ServiceNow releases starting with Jakarta. For best video quality, increase your player resolution to 1080p. This video covers: 00:21 What is Discovery? 01:00 Discovery communications 01:29 Additional capabilities with Service Mapping 02:18 Planning for Discovery For more information on Discovery, see: ServiceNow product documentation: Discovery: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/reference/r-discovery.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 13642 ServiceNow Support
Problem Management Overview
 
09:29
Provides an introduction to problem management according to the Information Technology Infrastructure Library (ITIL) framework. Demonstrates problem management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Introduction to problem management 02:36 Creating a problem 04:20 Checking dependencies 05:18 Creating problem tasks to initiate root cause analysis 05:55 Communicating a workaround 06:48 Posting knowledge 07:11 Creating a change request from a problem 07:46 Closing a problem and related incidents For more information on problem management, see: Quick Start—An Overview of ITIL Service Operation: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-overview-service-operation.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Problem Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/concept/c_ProblemManagement.html Resolve related incidents from a problem: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/task/t_CloseRelatedIncFromAPRB.html#t_CloseRelatedIncFromAPRB Dependency Views map: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/business-service-management-map-ng/concept/c_NextGenBSMMaps.html ServiceNow knowledge articles: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 40251 ServiceNow Support
Setting Up a MID Server
 
08:03
How to use the ITOM MID Server Guided Setup to install a MID Server. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. Role required: admin For best video quality, increase your player resolution to 1080p. This video covers: 1:28 Creating a MID Server user 1:48 Downloading and installing the MID Server software 3:35 Validating the MID Server 4:37 Adding SNMP credentials 5:36 Assigning IP address ranges for subnets For more information on installing a MID Server, see: ServiceNow product documentation: MID Server Installation: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/mid-server/concept/c_MIDServerInstallation.html MID Server IP range auto-assignment: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/mid-server/concept/mid-servers-auto-assignment.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 22664 ServiceNow Support
Performing Basic Setup in Your Instance
 
04:00
For best video quality, increase your player resolution to 1080p. Provides an overview of the basic procedures for setting up your ServiceNow instance. Role required: admin For more information on Basic Setup, see: ServiceNow product documentation: Configure logo, colors and system defaults for UI16: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/navigation-and-ui/task/t_ConfigureLogoColorsSysDfltsUI16.html Enable basic email: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/reference-pages/task/t_ConfiguringStandardEmail.html Welcome page content: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/navigation-and-ui/concept/c_WelcomePageContent.html ITSM guided setup: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/itsm_guided_setup/concept/c_ITSMGuidedSetup.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 30526 ServiceNow Support
ITSM Overview | ServiceNow ITSM Process
 
11:21
Provides a quick overview of the information technology service management (ITSM) process, as implemented in the ServiceNow platform. Demonstrates how the core applications—Incident, Problem, Change, Service Catalog, and Configuration—come into play as fulfillers handle and track service requests through to resolution. Applies to all supported ServiceNow releases as of Kingston. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:28 Core applications 02:43 Service catalog 03:47 Incident management 08:15 Problem management 09:34 Change Management For more information on the ServiceNow ITSM process, see: ServiceNow product documentation: IT Service Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/it-service-management/reference/r_ITServiceManagement.html ITIL: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITIL.html Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Configuration Management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITILConfigurationManagement.html Incident Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/incident-management-process.html Problem Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html#conceptoyg5sgy4 Change Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Agent Intelligence: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/agent-intelligence/concept/agent-intelligence.html Other documents: Investing in ITIL-Aligned ITSM Technology: https://www.servicenow.com/lpebk/investing-in-itil-aligned-itsm-technology.html Intelligent Automation Engine: https://www.servicenow.com/now-platform/intelligent-automation-engine.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 65399 ServiceNow Support
Setting Up Discovery | Kingston
 
10:29
Describes how to set up Discovery on the ServiceNow platform in the Kingston release. Applies to ServiceNow releases starting with Kingston. Role required: admin or discovery_admin For best video quality, increase your player resolution to 1080p. This video covers: 00:21 Selecting IP addresses and ranges 01:11 Gathering credentials 01:28 Setting up Discovery in the ITOM Guided Setup 07:28 Testing Discovery setup using Quick Discovery 08:04 Discovery Phases For more information on Discovery, see: ServiceNow product documentation: Discovery: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/concept/discovery-setup.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Discovery Training: https://www.servicenow.com/services/training-and-certification/discovery.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 12517 ServiceNow Support
Creating Service Catalog Record Producers
 
07:33
Provides an overview of record producers in the Service Catalog: what they are, and how to create them and define variables and templates for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. This video covers: 0:31 Overview of record producers 1:10 Creating record producers 3:47 Defining variables for record producers 6:20 Defining templates for record producers For more information on creating service catalog items, see: ServiceNow product documentation: Create a record producer https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/incident_management/task/t_CreateARecordProducer.html Create a record producer to log incidents https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/task/t_CreateARecordProducer.html Create a record producer with a template https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/incident_management/task/t_CreateRecProducWithTempl.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 22504 ServiceNow Support
Getting Started | Platform Architecture
 
05:52
Provides a technical overview of the ServiceNow platform architecture, explaining the concepts of application platform as a service, system of action, enterprise cloud, multi-instance architecture, availability, redundancy, backups, security, and domain separation. Applies to UI16, the latest version of the user interface, in the London release. May apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. For best video quality, increase your player resolution to 1080p. This video covers: 00:13 Application platform as a service (aPaaS) 00:39 System of action 01:25 Enterprise cloud 01:36 Multi-Instance architecture 02:52 Availability and redundancy 03:39 Backups and security 04:29 Domain separation For more information on platform architecture, see: ServiceNow product documentation: Now Platform Capabilities: https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/general/reference/r_ServiceNowPlatform.html Platform security: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/security/reference/features-platform-security.html Domain separation: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/company-and-domain-separation/reference/domain-sep-landing-page.html Understanding domain separation: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/company-and-domain-separation/concept/c_DomainSeparation.html Other articles: Delivering secure, scalable, and compliant cloud services: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/ebook/ebk-how-servicenow-delivers-safe-and-secure-cloud-services.pdf ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html Certified System Administrator training: https://www.servicenow.com/services/training-and-certification/certified-system.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 12852 ServiceNow Support
Change Management | Creating a Change Request
 
07:08
How to create a change request. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: 0:22 Introduction 1:20 Creating the change request 3:14 Adding tasks and other information For more information on change management, see: ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 21086 ServiceNow Support
Reporting | Creating a Report
 
05:18
Shows how to create new reports in the report designer, introduced in the Jakarta release. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. Role required: admin For best video quality, increase your player resolution to 1080p. For more information on creating a report, see: ServiceNow product documentation: Create a report: https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/reference/report-types-creation-details.html https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/reference/reporting-landing-page.html   ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 47083 ServiceNow Support
Business Rules
 
06:58
Provides an overview of the features for configuring business rules. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin For best video quality, increase your player resolution to 1080p. For more information on configuring business rules, see: ServiceNow product documentation: Business rules: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/script/business-rules/concept/c_BusinessRules.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 36233 ServiceNow Support
Service Catalog Administration Overview
 
06:53
Provides an overview of ServiceNow service catalog administration. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin or catalog_admin For best video quality, increase your player resolution to 1080p. For more information on service catalog administration, see: ServiceNow product documentation: Service Catalog: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Service Catalog Management roles: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/reference/r_ServiceCatalogManagementRoles.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 35554 ServiceNow Support
Reporting | Advanced Report Building
 
05:33
Provides advanced techniques to building reports with the report designer for Jakarta. Applies to ServiceNow releases starting with Jakarta Role required: admin For best video quality, increase your player resolution to 1080p. This video covers: 00:39 Creating report sources 02:55 Using report data from fields in related tables 03:40 Using related lists For more information on Distributing reports, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/reference/report-types-creation-details.html  https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/reference/reporting-landing-page.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 18252 ServiceNow Support
Creating Service Catalog Execution Plans and Workflows
 
10:56
Introduces request fulfillment in Service Catalog, provides a comparison of execution plans versus workflows, and demonstrates creating an execution plan and a workflow. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: various For best video quality, increase your player resolution to 1080p. This video covers: 0:26 Introduction to service catalog request fulfillment 1:12 Execution plans versus workflows 2:39 Creating an execution plan 5:53 Creating a workflow For more information on Service Catalog execution plans and workflows, see: ServiceNow product documentation: Service Catalog request fulfillment: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html Create an execution plan: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateAnExecutionPlan.html Use a script to approve an execution plan https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/script/server-scripting/task/t_UseScriptApproveAnExecutionPlan.html Create a new catalog workflow: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateANewServiceCatalogWorkflow.html Add an activity to a catalog workflow: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_AddActiviToServiceCataWorkflow.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 39285 ServiceNow Support
Application Menus and Modules
 
04:15
For best video quality, increase your player resolution to 1080p. Provides an overview of the features for configuring application menus and modules in a ServiceNow instance. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin For more information on configuring application menus and modules, see: ServiceNow product documentation: Enable or disable an application menu or module: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/navigation-and-ui/task/t_EnDisableAppMenuOrMod.html Grant a role access to applications and modules: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/roles/task/t_GrantARoleAccessToAppsAndModules.html Create an application menu: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/navigation-and-ui/task/t_CreateAnApplicationMenu.html Create a module: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/navigation-and-ui/task/t_CreateAModule.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 15932 ServiceNow Support
PPM | Demand Management
 
05:44
Defines and explains the purpose of the Demand Management application, and demonstrates a demand moving through all six stages from draft to complete. Applies to ServiceNow releases starting with Kingston. Role required: Demand Manager For best video quality, increase your player resolution to 1080p. This video covers: 00:19 Demand Management purpose 01:09 Demand workflow 03:49 Engaging stakeholders 04:12 Demand prioritization 04:50 Decision workflow ServiceNow product documentation: Demand Management: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/planning-and-policy/concept/c_DemandManagement.html Resource Plans: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/resource-management/concept/c_ResourcePlans.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 14458 ServiceNow Support
Getting Started with the Automated Test Framework (ATF)
 
05:10
Covers the basics of the Automated Test Framework (ATF) in the ServiceNow platform. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. Role required: admin, atf_test_admin, atf_test_designer For best video quality, increase your player resolution to 1080p. This video covers: 00:23 What is the Automated Test Framework? 02:04 Types of test steps 04:12 Getting started with the Automated Test Framework For more information on the Automated Test Framework, see: ServiceNow product documentation: Getting Started with the Automated Test Framework: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/auto-test-framework/concept/atf-intro.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 10236 ServiceNow Support
Reporting | Drilldowns and Datasets
 
04:30
Demonstrates how to create drilldowns and datasets in the report creation tool. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. Role required: admin For best video quality, increase your player resolution to 1080p. For more information on creating reports, see: ServiceNow product documentation: : Create a report: https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/reference/report-types-creation-details.html  https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/reference/reporting-landing-page.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 12754 ServiceNow Support
Agile | Introduction
 
02:18
Introduction to the ServiceNow ITBM Agile 2.0 application. Applies to UI16, the latest version of the user interface, in the London release. May apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. Role required: none For best video quality, increase your player resolution to 1080p. For more information, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/agile-development/concept/agile-development.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 8730 ServiceNow Support
Agile | Development
 
05:53
Features for managing Agile development efforts using the ServiceNow ITBM Agile 2.0 application. Applies to UI16, the latest version of the user interface, in the London release. May apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. Role required: Various—see video. For best video quality, increase your player resolution to 1080p. This video covers: 0:44 Creating stories 2:14 Planning backlogs 3:28 Planning sprints 4:50 Tracking progress For more information, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/agile-development/concept/agile-development.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 10001 ServiceNow Support
Incident Management Overview
 
11:41
Provides an introduction to incident management according to the Information Technology Infrastructure Library (ITIL) framework. Demonstrates incident management on the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Introduction to incident management 03:32 Creating an incident 04:17 Working on an incident 06:19 Resolving, closing, and reopening an incident 06:41 Creating a knowledge base article from an incident 07:37 Escalating an incident 10:42 Creating a problem or change from an incident For more information on incident management, see: Quick Start—An Overview of ITIL Service Operation: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-overview-service-operation.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Incident Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/c_IncidentManagement.html Incident Management process: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/incident-management-process.html Log an incident: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/task/log-incident.html Work on incidents: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/work-on-incidents.html Incident resolution and closure: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/c_IncidentResolutionAndRecovery.html Incident monitoring and tracking: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/incident-monitor-track.html Create knowledge from an incident or problem: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/knowledge-management/task/t_ApproveKnowledgeSubmission.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 60703 ServiceNow Support
Agile | Product vs. Project
 
03:56
Comparison of product-based and project-based development efforts using the ServiceNow ITBM Agile 2.0 application. Applies to UI16, the latest version of the user interface, in the Kingston release. May apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. Role required: none For best video quality, increase your player resolution to 1080p. For more information, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/agile-development/concept/agile-development.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 6324 ServiceNow Support
Introduction to ITBM
 
02:38
Overview of the ServiceNow ITBM product. Applies to the Kingston release of ServiceNow. May apply to future releases as well. Role required: none For best video quality, increase your player resolution to 1080p. For more information, see: ServiceNow product documentation: Business Management: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/it-business-management/reference/r_ITBusinessManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 9765 ServiceNow Support
Working with Dashboards
 
06:35
Provides an overview of the Dashboard feature in Jakarta and forward. Applies to Jakarta release of ServiceNow and all versions moving forward. Role required: users with any role can create responsive dashboards For best video quality, increase your player resolution to 1080p. This video covers: 00:49 Flexible Layouts 02:22 Add Multiple Tabs 02:45 Sharing Dashboards 03:48 Converting Homepages to dashboards 05:08 Set Dashboards as your home 05:33 Enablement For more information on working with dashboards, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/dashboards/reference/dashboards-landing-page.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 31704 ServiceNow Support
Assessments, Surveys, and Quizzes | Overview
 
06:04
Explains the differences among assessments, surveys, and quizzes, and when to use each. It also provides a quick look at the three stages in the survey process: designing, sharing, and evaluating. Applies to ServiceNow releases starting with Kingston. Some features shown in this video also apply to earlier releases. Role required: assessment_admin (for Assessments); survey_admin (for Survey Management) For best video quality, increase your player resolution to 1080p. This video covers: 0:29 When to use assessments, surveys, and quizzes 2:28 Designing surveys 3:38 Assigning surveys 4:56 Viewing survey results For more information on assessments, surveys, and quizzes, see: ServiceNow product documentation: Assessments: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/assessments/reference/r_Assessments.html Survey management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/survey-administration/reference/r_SurveyManagementLandingPage.html Quizzes: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/assessments/concept/c_Quizzes_1.html Set up and administer quizzes: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/assessments/task/t_QuizProcess_1.html ServiceNow knowledge articles: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome When to use surveys vs. assessments: https://community.servicenow.com/community/it-service-management/blog/2017/08/17/when-to-use-surveys-vs-assessment ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 12717 ServiceNow Support
Change Management | Completing a Change
 
03:31
How to complete a change. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: 0:20 Completing change tasks 2:42 Closing the related problem For more information on change management, see: ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 9800 ServiceNow Support
Creating Service Catalog Categories
 
05:42
Introduces creating categories in a ServiceNow Service Catalog. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on Service Catalog categories, see: ServiceNow product documentation: Service catalog categories: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogCategories.html Create a category: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateACategory.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 21227 ServiceNow Support
Virtual Agent Overview
 
08:06
Demonstrates the Virtual Agent in the ServiceNow platform. Applies to the London release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: 00:11 What is the Virtual Agent? 01:14 Virtual Agent demo 02:29 Virtual Agent hand-off to live agent 05:13 Virtual Agent Designer For more information on the Virtual Agent, see: Virtual Agent: https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/virtual-agent/concept/virtual-agent-overview.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 9851 ServiceNow Support
Incident Management | Major Incident Management
 
13:43
Provides an overview of the Major Incident Management in the ServiceNow Platform. Applies to all supported software releases starting with Kingston. Role required: major_incident_manager, itil For best video quality, increase your player resolution to 1080p. This video covers: Major Incident Management For more information on Major Incident Management, see: ServiceNow product documentation: Major Incident Management Process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/major-incident-management-process.html Incident Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/c_IncidentManagement.html Major Incident Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/major-incident-management.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 29869 ServiceNow Support
SAFe Overview
 
05:02
Overview of the Scaled Agile Framework (SAFe) application of the ServiceNow IT Business Management (ITBM) product. Applies to UI16, the latest version of the user interface, in the London release. May apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. Role required: none For best video quality, increase your player resolution to 1080p. This video covers: 0:15 Introduction to SAFe 1:04 SAFe board 1:57 Backlog 2:40 Program increment planning 3:10 Big room planning For more information, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/london-it-business-management/page/product/agile-SAFe/concept/SAFeoverview.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 4177 ServiceNow Support
PPM | Overview
 
02:30
Overview of how the Project Portfolio Management suite supports a project throughout its lifecycle. Applies to ServiceNow releases starting with Kingston. For best video quality, increase your player resolution to 1080p. ServiceNow product documentation: Project Portfolio Management: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/project-portfolio-suite/concept/c_ProjectPortfolioSuite.html Project Portfolio Suite with Financials: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/project-portfolio-suite-with-financials/concept/c_ProjectPortfolioSuiteWithFinancials.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 8668 ServiceNow Support
Creating Service Catalog Items
 
06:35
Provides an overview of catalog items in the Service Catalog: what they are, and how to create them and define variables for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on creating service catalog items, see: ServiceNow product documentation: Service catalog items: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html Create a catalog item: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 34393 ServiceNow Support
User Experience | Quick Tour of the ServiceNow Platform
 
05:25
Shows how to log into a ServiceNow instance, introduces the user interface, and demonstrates how to navigate. Applies to user interface 16 (UI16) in the London release. May apply to future releases as well. Role required: None; this video is for all users For best video quality, increase your player resolution to 1080p. This video covers: 00:13 Main screen elements 00:32 Banner frame 01:45 Content frame 02:33 Application Navigator 04:41 Service Portal For more information on the ServiceNow platform, see: ServiceNow product documentation: Now Platform User Interface: https://docs.servicenow.com/bundle/london-platform-user-interface/page/administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 12917 ServiceNow Support
PPM | Portfolio Management
 
03:43
Introduces the Portfolio Management application and shows you how to create a portfolio and program. Applies to ServiceNow releases starting with Kingston. Role required: Portfolio Manager and Program Manager For best video quality, increase your player resolution to 1080p. This video covers: 0:40 Portfolio structure 0:58 Creating a portfolio and program 2:02 Setting up a stakeholder registry 2:39 Portfolio workbench ServiceNow product documentation: Portfolio Management: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/project-management/concept/c_PortfolioManagement.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community?id=community_forum&sys_id=7d291a2ddbd897c068c1fb651f9619da ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow IT Business Management, visit: http://www.servicenow.com/itbm Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 8535 ServiceNow Support
Flow Designer | Creating Your First Flow
 
07:11
Demonstrates how to create a flow in the Flow Designer. Applies to ServiceNow releases starting with Kingston. Role required: flow_designer For best video quality, increase your player resolution to 1080p. This video covers: (00:18) Quick overview of Flow Designer (00:58) Creating your first flow (06:02) Testing a flow For more information on Flow Designer, see: ServiceNow product documentation: Flow Designer: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/flow-designer/concept/flow-designer.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome https://community.servicenow.com/community/service-automation-platform ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 15687 ServiceNow Support
Cloud Management | Introduction
 
05:43
Introduces Cloud Management in the ServiceNow platform, and covers top-level use cases: cost and visibility, self-service, governance, and the cloud blueprint designer. Applies to ServiceNow releases starting with Jakarta. Role required: various For best video quality, increase your player resolution to 1080p. This video covers: 0:21 What is Cloud Management? 0:40 Cost and visibility 1:24 Self-service 3:19 Governance 4:27 Cloud blueprint designer For more information on Cloud Management, see: ServiceNow product documentation: Cloud Management: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/cloud-management-v2/concept/cloud-management-v2-landing-page.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 10094 ServiceNow Support
User Experience | How to Use the Knowledge Base
 
06:26
Demonstrates the knowledge base from the employee self-service perspective. Introduces the Knowledge homepage. Shows how to browse and search for articles, view articles and provide feedback, and post questions. Provides a glimpse at importing and creating articles. Recorded in London. Applies to all supported ServiceNow releases as of Istanbul. Role required: None For best video quality, increase your player resolution to 1080p. This video covers: 00:15 The Knowledge homepage 01:10 Browsing and searching for articles 02:07 Viewing articles and providing feedback 03:43 Posting questions 05:43 Importing and creating articles For more information on the knowledge base see: ServiceNow product documentation Search the knowledge base: https://docs.servicenow.com/bundle/london-customer-service-management/page/product/customer-service-management/task/t_SearchTheKnowledgeBase.html Subscribe to a knowledge base: https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/knowledge-management/task/subscribe-to-knowledge-base.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 7450 ServiceNow Support
Form Layout and Design
 
07:27
Provides an overview of form views, form layout and form design. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin or personalize_form For best video quality, increase your player resolution to 1080p. This video covers: 0:19 Understanding form views 0:49 Configuring form layout 3:14 Designing forms 6:12 Configuring related lists in forms For more information on forms, see: ServiceNow product documentation: Form design: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/form-administration/concept/c_FormDesign.html Configure a form: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/form-administration/task/t_ConfigureAForm.html Related lists: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/use/using-forms/concept/c_RelatedLists.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 25835 ServiceNow Support
Vulnerability Response Overview
 
06:25
Provides an overview of the typical vulnerability response within an enterprise versus the vulnerability response with ServiceNow, and defines vulnerable items, vulnerability groups and their lifecycle. For best video quality, increase your player resolution to 1080p. This video covers: 00:19 Typical vulnerability response within an enterprise 01:58 What’s a vulnerable item in ServiceNow? 02:54 What’s a vulnerability group? 03:24 Lifecycle of vulnerable items and vulnerability groups 04:07 Creating a vulnerability group to fix vulnerable items For more information on Vulnerability Response, see: ServiceNow product documentation: Vulnerability Response: https://docs.servicenow.com/bundle/kingston-security-management/page/product/vulnerability-response/reference/vuln-landing-page.html Understanding Vulnerability Response: https://docs.servicenow.com/bundle/kingston-security-management/page/product/vulnerability-response/concept/c_VulnerabilityResponse.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 4315 ServiceNow Support
APM | Overview
 
05:53
Overview of the ITBM Application Portfolio Management (APM) application. Applies to UI16, the latest version of the user interface, in the London release. May apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. Role required: Application Portfolio Manager, Enterprise Architect, CIO, VP of Applications For best video quality, increase your player resolution to 1080p. For more information, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/london-it-business-management/page/product/application-portfolio-management/concept/application-portfolio-management.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not
Views: 4210 ServiceNow Support
Request Management and Service Catalog | Structure of Service Catalog
 
09:15
Explains how service catalog requests are structured and how workflows automate approvals and guide fulfillers through their tasks. Demonstrates how these components interact in the ServiceNow platform to deliver goods and services. Applies to ServiceNow releases starting with Kingston. Role required: admin, itil For best video quality, increase your player resolution to 1080p. This video covers: 00:32 Request levels 01:34 Workflows 02:24 How fulfillment works behind the scenes For more information on service catalog structure, see: ServiceNow product documentation: Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Service Catalog request fulfillment: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html Define a fulfillment process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_DefineAFulfillmentProcess.html Request fulfillment workflows: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_RequestFulfillmentWorkflows.html Service Catalog checkout models: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_EnableATwoStepCheckout.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/
Views: 5936 ServiceNow Support
PPM | Resource Management
 
03:53
Introduces the Project Management application and shows you how to add resources to a project. Applies to ServiceNow releases starting with Kingston. Role required: Resource Manager For best video quality, increase your player resolution to 1080p. This video covers: 01:16 Updating a resource plan 01:51 Using the Resource Workbench 02:45 Resource plan states ServiceNow product documentation: Resource Management: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/resource-management/concept/c_ResourceManagement.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community?id=community_forum&sys_id=7d291a2ddbd897c068c1fb651f9619da ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/itbm Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not
Views: 5449 ServiceNow Support
CAB Workbench | Overview
 
04:09
Provides and overview of the CAB Workbench, defining and explaining its purpose. Role required: CAB Manager This video covers: 00:08 What is the CAB Workbench 01:07 CAB Manager 01:20 Benefits of the CAB Workbench 02:30 Key Structures of the CAB Workbench For best video quality, increase your player resolution to 1080p. For more information on the CAB workbench, see: ServiceNow product documentation: Change Advisory Board (CAB) workbench: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/concept/cab-workbench.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 6917 ServiceNow Support
Event Management | Overview
 
08:15
Overview of the ServiceNow Event Management and Operational Intelligence applications. Applies to the Kingston release of ServiceNow. May apply to future releases as well. Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user For best video quality, increase your player resolution to 1080p. This video covers: 1:03 Event Management process 2:29 Alert displays 3:58 Operational Intelligence process 5:25 Operational Intelligence displays For more information, see: ServiceNow product documentation: Event Management: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/concept/c_EM.html Operational Intelligence: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/concept/operational-metrics.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 10709 ServiceNow Support
Troubleshooting a MID Server
 
06:40
How to troubleshoot MID Server issues. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. Role required: agent_admin For best video quality, increase your player resolution to 1080p. This video covers: 0:22 MID Server Issues list 1:05 Credential issues from a recent clone 2:44 Resource breach 3:42 Connectivity issues For more information on troubleshooting MID Server issues, see: ServiceNow product documentation: Troubleshooting Guide: MID Server: https://hi.service-now.com/kb_view.do?sysparm_article=KB0597571 ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 3008 ServiceNow Support
Setting Up Discovery | Jakarta
 
07:51
Describes how to set up Discovery on the ServiceNow platform in the Jakarta release. Applies to ServiceNow releases starting with Jakarta. Role required: admin or discovery_admin For best video quality, increase your player resolution to 1080p. This video covers: (0:21) Selecting IP addresses and ranges (1:10) Gathering credentials (1:26) Setting up Discovery in the ITOM Guided Setup (4:27) Testing Discovery setup using Quick Discovery (5:27) Discovery Phases For more information on Discovery, see: ServiceNow product documentation: Discovery: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/reference/r-discovery.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Discovery Training: https://www.servicenow.com/services/training-and-certification/discovery.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 11365 ServiceNow Support