In an interview at the Pink Elephant Conference 2014, Andy White discusses driving innovation, improving IT maturity and the need to go beyond IT.
Views: 135 The ITSM Review
Barclay Rae interviews Kaimar Karu, Head of ITSM and Kelvyn Lien-Hicks, Sales and Marketing Director from AXELOS at the Pink Elephant Annual Conference in Las Vegas. In Summary: In addition to explaining his role as Head of ITSM, Kaimar talks about: - ITIL culture differences - Changing perceptions of ITIL - Training provider challenges - Biggest challenges to success for AXELOS - Plans for the next 6-12 months In the second part of this video, Kelvyn explains: - What AXELOS will be selling - The ITIL and Prince2 value proposition - AXELOS partner programme
Views: 192 The ITSM Review
A video summary of the interactive session delivered by the itSMF UK Service Transition SIG - which debated traditional versus more innovative approaches for Release Management, Service Catalogue and Early Life Support.
Views: 110 The ITSM Review
Amanda Kirby, CSI Manager at Virgin Media, provides a summary of her presentation at the itSMF conference: "10 steps to Problem Management - a real life journey". http://www.theitsmreview.com/2013/10/amanda-virgin-media/
Views: 375 The ITSM Review
Steve White, Senior Consultant at Kepner Tregoe discusses his interactive session at the itSMF UK Conference and Exhibition entitled "Igniting Problem Management with Pre-emptive Successes"
Views: 435 The ITSM Review
In an interview at the Pink Elephant Conference 2014, Ian Aitchison discusses the need to stop focusing on the negatives when it comes to IT service management.
Views: 61 The ITSM Review
In an interview at the Pink Elephant Conference 2014, Stephen Mann discusses the current hot topics he is seeing in ITSM such as service catalogue, SIAM, and the consumerization of IT.
Views: 220 The ITSM Review
Patrick Bolger, Chief Evangelist at Hornbill Service Management, provides a summary of his presentation for the itSMF UK Conference and Exhibition entitled "The Good, the Bad, and the Agile". Patrick discusses the need for Agile, it's benefits, and why it's not just for software development.
Views: 100 The ITSM Review
This interview was filmed at the Pink Elephant Conference and features Ken Gonzalez, Service Management Consultant at Engaged Consulting Inc, discussing his views on ITSM.
Views: 62 The ITSM Review