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Creating Service Catalog Items
 
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Provides an overview of catalog items in the Service Catalog: what they are, and how to create them and define variables for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on creating service catalog items, see: ServiceNow product documentation: Service catalog items: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html Create a catalog item: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 41942 ServiceNow Support
How to Create a Service Catalog Using Best Practices, Part 1
 
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A live webinar recorded on December 9, 2015 presented by Nancy Donnelly of RightStar.
Views: 2872 RightstarTV
IT Service Management | Change Management Overview
 
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Provides an introduction to change management as described by the Information Technology Infrastructure Library (ITIL) framework. Demonstrates change management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil or change_manager For best video quality, increase your player resolution to 1080p. This video covers: 00:14 Introduction to change management 02:41 Types of change 03:54 Creating and working change requests 05:47 Improving efficiency through standard changes For more information on change management, see: Quick Start—An Overview of ITIL Service Transition: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-service-transition.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/london-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Change types: https://docs.servicenow.com/bundle/london-it-service-management/page/product/change-management/concept/change-types.html State model and transitions: https://docs.servicenow.com/bundle/london-it-service-management/page/product/change-management/concept/c_ChangeStateModel.html Standard change catalog: https://docs.servicenow.com/bundle/london-it-service-management/page/product/change-management/concept/c_StandardChangeCatalogPlugin.html ServiceNow knowledge articles (log in to HI): ITSM Process Guides: https://hi.service-now.com/kb_view.do?sysparm_article=KB0621384 ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 8917 ServiceNow Support
CREATE YOUR PRODUCT/SERVICE CATALOG & SELL ONLINE
 
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The Best Local Market (https://bestlocal.market/us) is a cost-effective way to increase sales and widen your client base. You set up your own storefront and share your products and services on the marketplace. Clients can order or buy directly from you online, or contact you to buy in person. MORE AT http://sell.bestlocal.market/
Views: 453 MyServiceWebsite
Designing & Defining Your Services Within a Service Catalog Part 2 of 4
 
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1 hour long webcast: Designing and Defining Your Services within A Service Catalog To download this complimentary webcast in full, please visit: www.axiossystems.com/web1 You will learn: - How to progress your Service Catalog project focusing on designing and defining your service offerings - Advice on getting customers involved in the project - Practical help on structuring the services and offerings To view more complimentary Service Catalog resources visit http://www.axiossystems.com/en/solutions/service-catalog/resources.php To view all of Axios Systems' though-leadership resources visit http://www.axiossystems.com/en/resources/
Views: 1415 Axios Systems
Service Katalog Management - Servicekataloge effizient erstellen
 
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Stellen Sie sich vor Ihr IT-System, über welches Ihre Geschäftsprozesse laufen, bricht zusammen. Sind Sie in der Lage zu all Ihren Geschäftsabläufen alle nötigen Fragen zu den IT-Dienstleistungen zu beantworten? Mit dem Einsatz von Service Katalog Management stellen Sie die planvolle Wiederherstellung und den Zugriff auf Ihre IT Services sicher. Wir bieten mit unserem Service Katalog Management eine ganzheitliche Methode, um Servicekataloge einfach, einheitlich und effizient zu erstellen.
Views: 1135 cellent GmbH
Catalogue of Services
 
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The Catalogue of Services Action of the European Commission's ISA² Programme supports public administrations that create and exchange information on public service descriptions. To do so, it has created a common vocabulary for describing public services, the Core Public Service Vocabulary Application Profile (CPSV-AP), and provides interoperable tools to support local implementations. The CPSV-AP is a data model for harmonising the way public services are described on eGovernment portals. More about the Catalogue of Services Action: - - https://ec.europa.eu/isa2/actions/CoS More about the CPSV-AP: - https://ec.europa.eu/isa2/solutions/common-public-service-vocabulary-application-profile-cpsv-ap_en CPSV-AP on Joinup: - https://joinup.ec.europa.eu/solution/core-public-service-vocabulary-application-profile/about The ISA² Programme supports the development of digital solutions that enable public administrations, businesses and citizens in Europe to benefit from interoperable cross-border and cross-sector public services, thus making them more efficient at reducing administrative burdens and saving money and time. Find out more about the ISA² Programme: - Visit our website: http://ec.europa.eu/isa2 - Follow us on Twitter: @eu_isa2
Views: 645 ISA2 programme
Episode 14 - New stuff in the ServiceNow Madrid Release
 
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Going through Madrid and see what the new "small" things are. Even some troubleshooting to get ownership groups to work with Knowledge. The script for Scripted Flow API can be found at: https://github.com/goranlundqvist/YouTube Document viewer: https://docs.servicenow.com/bundle/madrid-release-notes/page/release-notes/now-platform-capabilities/document-viewer-rn.html Scriptable Flow API: https://docs.servicenow.com/bundle/madrid-application-development/page/app-store/dev_portal/API_reference/ScriptableFlowAPI/concept/ScriptableFlowAPI.html#ScriptableFlowAPI Multiple Service Catalogs: https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/service-catalog-management/task/access-categories-portal.html Mandatory attachments on items & RP: https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html Multifactor login on portal: https://docs.servicenow.com/bundle/london-platform-administration/page/integrate/authentication/concept/c_MultifactorAuthentication.html Ownership groups in KB: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/knowledge-management/task/create-edit-ownership-group.html Instance Security Center: https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/security/concept/instance-security-center.html Rollback a Clone: https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/managing-data/task/roll-back-a-clone.html Approval in Outlook: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/service-administration/task/embed-approval-in-outlook.html
Views: 4305 Göran Lundqvist
Using Virtual Service Catalog
 
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Virtual Service Catalog provides a central repository for viewing and sharing virtual services. Walkthrough navigating the Virtual Service Catalog to find the virtual services that are deployed across your environment.
Views: 572 Educate
Service-Now Ticketing System Training
 
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Join 23,000+ IT learners https://jobskillshare.org
Views: 129604 Jobskillshare English
How to Create a Product Catalog Using Search in SharePoint 2013
 
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Click below to watch the full course: https://www.visualsp.com/module-1/exploring-new-search-in-sharepoint-2013/ --------- In this short video, you will learn how to create a product catalog using “Search” in SharePoint 2013. As you are about to see, this is a much simpler and smarter way. This video is a part of a complete one hour course titled “Exploring New Search in SharePoint 2013”. In this course, you learn the following: • The Power Of New Search In SharePoint 2013; • The Advantages Of Building A Dynamic And Contextual Intranet; • Using Search Web Part For Adaptive Design; • How Office 365 Is Built Using The Search Concept; • How To Use Continuous Crawl; • Understanding Results Types; • And more. To take this course, click the link below: https://www.visualsp.com/module-1/exploring-new-search-in-sharepoint-2013/ Or, go to: https://www.visualsp.com/
Brokerage Services for IT
 
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In this 2016 interview, Mohammed Farook, founder and CEO of Gravitant, describes the concept of brokerage services — what it is, the benefits it provides.
Views: 162 IBM IT Services
Flow Designer | Developing a Flow Designer Spoke with an ATF Test
 
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Provides an overview of the process for developing a Flow Designer spoke and setting up an Automated Test Framework (ATF) test concurrently to automatically test its functionality Applies to UI16, the latest version of the user interface, in the Madrid release. May apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. Role required: admin or a delegated developer role. For best video quality, increase your player resolution to 1080p. This video covers: 00:18 Introduction to spokes 01:05 Setting up a new application 02:42 Delegating development – granting access to Flow Designer 03:04 Creating a flow triggered by a catalog item 06:10 Setting up an ATF Test 09:23Publishing to Git 09:55 Following development good practices For more information on Flow Designer, application development, and the Automated Test Framework see: ServiceNow product documentation: Flow Designer: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/flow-designer/concept/flow-designer.html IntegrationHub: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/integrationhub/concept/integrationhub.html ServiceNow Studio: https://docs.servicenow.com/bundle/madrid-application-development/page/build/applications/concept/c_ServiceNowStudio.html Automated Test Framework: https://docs.servicenow.com/bundle/madrid-application-development/page/administer/auto-test-framework/concept/automated-test-framework.html ServiceNow Developer Portal: https://developer.servicenow.com/ ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 3944 ServiceNow Support
Changing a Service Catalog image in CLM
 
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The video shows how to change an image for a Service Catalog option in BMC Cloud Lifecycle Management. For more information on this topic, see the BMC Online Documentation Portal at https://docs.bmc.com/docs/display/clmdoc/Creating+a+requestable+offering+definition.
Views: 196 BMC Communities
Milldesk Video 8 – Services Catalog
 
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This video will show the services catalog feature, how it works and the steps to customize it. For more information, check our manual http://www.milldesk.com/manual/manual-milldesk-en.pdf
Views: 33 Milldesk Global
Technical Services catalog for Entrepreneurs by ES
 
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Services provided by Entrepreneurs Support for all new start-up companies.
Problem Management Overview
 
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Provides an introduction to problem management according to the Information Technology Infrastructure Library (ITIL) framework. Demonstrates problem management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Introduction to problem management 02:36 Creating a problem 04:20 Checking dependencies 05:18 Creating problem tasks to initiate root cause analysis 05:55 Communicating a workaround 06:48 Posting knowledge 07:11 Creating a change request from a problem 07:46 Closing a problem and related incidents For more information on problem management, see: Quick Start—An Overview of ITIL Service Operation: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-overview-service-operation.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Problem Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/concept/c_ProblemManagement.html Resolve related incidents from a problem: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/task/t_CloseRelatedIncFromAPRB.html#t_CloseRelatedIncFromAPRB Dependency Views map: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/business-service-management-map-ng/concept/c_NextGenBSMMaps.html ServiceNow knowledge articles: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 50670 ServiceNow Support
Incident Management Overview
 
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Provides an introduction to incident management according to the Information Technology Infrastructure Library (ITIL) framework. Demonstrates incident management on the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Introduction to incident management 03:32 Creating an incident 04:17 Working on an incident 06:19 Resolving, closing, and reopening an incident 06:41 Creating a knowledge base article from an incident 07:37 Escalating an incident 10:42 Creating a problem or change from an incident For more information on incident management, see: Quick Start—An Overview of ITIL Service Operation: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-overview-service-operation.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Incident Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/c_IncidentManagement.html Incident Management process: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/incident-management-process.html Log an incident: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/task/log-incident.html Work on incidents: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/work-on-incidents.html Incident resolution and closure: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/c_IncidentResolutionAndRecovery.html Incident monitoring and tracking: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/incident-monitor-track.html Create knowledge from an incident or problem: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/knowledge-management/task/t_ApproveKnowledgeSubmission.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 74859 ServiceNow Support
Introduction to HEAT Service Catalogue
 
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Join Rob Kelsall and Darryl Sarkisian to see how HEAT helps customers gain efficiency with self-service using service catalogue and fully integrated CMBD.
Views: 1159 HEAT Software
2012 Products and Services Catalogue
 
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This comprehensive book features more than 100 associate members and partners. VACo is proud to showcase our associate members and partners who do amazing work with counties. Download it at http://www.vaco.org/AssociateMembers/ProductsServices2012/flippingbook.swf or at http://www.vaco.org/AssociateMembers/ProductsServices/ProductsServices2012.pdf.
Views: 96 VACounties
What is ServiceNow | ServiceNow Tutorial for Beginners | ServiceNow Administrator Training | Edureka
 
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This Edureka ServiceNow tutorial on "What is ServiceNow" will help you to get started with ServiceNow. This video mostly focuses on the points like Cloud and Cloud Services, ServiceNow, ServiceNow architecture and versions. Subscribe to our channel to get video updates. Hit the subscribe button above. #ServiceNow #WhatIsServiceNow #ServiceNowCertification #ServiceNowCertifiedSystemAdministrator #ServiceNowPlatform ------------------------------------------------------------------ How it Works? 1. This is a 3 Week Instructor led Online Course, which would include assignments & sufficient hands-on.. 2. We have a 24x7 One-on-One LIVE Technical Support to help you with any problems you might face or any clarifications you may require during the course. 3. At the end of the training you will be working on a real time project for which we will provide you a Grade and a Verifiable Certificate! -------------------------------------------------------------------- About The Course Edureka's ‘ServiceNow System Administration’ Training is designed for IT professionals and System Administrators who are new to the ServiceNow ecosystem. In this training, you will learn to implement various system administration functions, configure and perform fundamental administration tasks. You will: · Perform core configuration tasks and understand User Interface (UI) policies, data policies, UI actions, business rules and client scripts · Understanding basics of ServiceNow table structuring, its relationships and administration · Learn administration of users and basics of application security · Learn important concepts of Configuration management database (CMBD) in ServiceNow · Import sets and update sets · Create workflow activities and approvals · Understand knowledge base and ServiceNow service catalog · Configure alerts and notifications · Generate reports · Configure SLAs · Learn how to customize and perform branding of instance · Using the social features in ServiceNow ---------------------------------------------------------------------- Who should go for this course? This ServiceNow Admin training is designed for the IT professionals who want to pursue a career in Cloud Computing and become ServiceNow Administrator. This ServiceNow course is a best fit for: · Professionals who are working or want to work in Cloud Computing platform · Functional consultants who are looking to switch to ServiceNow · Freshers who want to start their career in Cloud computing · Developers who have experience in C#, Java, JavaScript ----------------------------------------------------------------------- Why learn ServiceNow? ServiceNow System Administration Certification Training will make you an expert in the concepts related to Administration of ServiceNow. This course will help you to pass ServiceNow System Administration Certification Exam, and acts as a pre-requisite for Advanced ServiceNow Certifications. ------------------------------------------------------------------------ For more information, please write back to us at [email protected] or call us at IND: 9606058406 / US: 18338555775 (toll free). Website: https://www.edureka.co/servicenow-admin-certification-training Facebook: https://www.facebook.com/edurekaIN/ Twitter: https://twitter.com/edurekain LinkedIn: https://www.linkedin.com/company/edureka
Views: 212396 edureka!
ITIL Certification Training | ITIL Foundation Basics in 3 hours | ITIL Tutorial | Edureka
 
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( ITIL Certification Training: https://www.edureka.co/itil-foundation-sp ) This Edureka video will help you learn the basics of the ITIL Foundation certification, in 3 hours. For details on the ITIL Foundation training from Edureka, click here: http://goo.gl/mkaYdE The important modules in ITIL Foundation are: 1. IT Service Strategy 2. IT Service Design 3. IT Service Transition 4. IT Service Operation 5. Continual Service Improvement
Views: 326463 edureka!
Remedy ITSM Demo: Self-Service (IT Service Management)
 
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With Remedy Self-Service you can automate the employee journey, check the health of the services you depend on and get immediate assistance wherever you are, whenever you want. Learn more: http://www.bmc.com/it-solutions/digital-workplace.html
Views: 982 BMC
EXIN "Make IT to the top"  ITSM China conference (Beijing)
 
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EXIN ITSM annual conference in China. EXIN is leading exam institue for the IT management.
Views: 170 rocvandersun
BMC Remedy IT Service Management: Product Highlights, Innovations and Information (ITSM)
 
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Transform the enterprise IT department from a cost center to a value center. At BMC, we involved over 700 users from 160 customers to create Remedy 9, a revolutionary service management plaform that helps you deliver amazing service with a modern, social, mobile platform that puts insight at your fingertips, so you can be productive, all of the time, in any location. About BMC BMC is a global leader in software solutions that help IT transform business into digital enterprises for the ultimate competitive advantage. Keywords: Remedy ITSM, Remedy 9, Service Desk, ITSM, IT Service Management, Help desk
Views: 10830 BMC
WEBINAR: Building A Service Portal Widget from Scratch
 
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Presentation Slides: http://www.cernasolutions.com/images/webinar/Building_a_Service_Portal_Widget_from_Scratch.pdf ServiceNow's Service Portal is changing the way organizations interact with both employees and customers, making service management automation easier and more accessible. However, in order to customize Service Portal to fit the needs of your unique organization, there are a few things you will need to know first. Watch our webinar, presented by the Portal Guru himself, Jeff Pierce (portalguru.cernasolutions.com), as we take a highly technical look at building a basic widget from scratch, and how to get started on creating a custom experience for your users and your organization. This is a crash course in basic widget development, therefore a basic understanding of HTML, JavaScript, and the ServiceNow platform is recommended. Company Website: www.cernasolutions.com Phone: 844-804-6111 email: [email protected] Services and Product Info: Service Portal Consulting - www.cernasolutions.com/service-portal/ Service Portal Blog - portalguru.cernasolutions.com
Views: 23746 Cerna Solutions
ITILF – ITIL Exam Foundation Certificate Test Service Questions
 
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For more information on EXIN ITILF Practice Test Questions Please Visit: https://www.pass-guaranteed.com/ITILF.htm What am I going to be tested for? The EXIN ITILF exam is for candidate's who want to demonstrate knowledge and understanding of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for EXIN service management. Which are some of the topics of the ITILF Management exam? Test Topic 1: Service management as a ITILF practice Questions (Exam Coverage 15%) Test Topic 2: The ITILF exam service lifecycle Test Questions (Exam Coverage 14%) Test Topic 3: Generic concepts and definitions Questions (Exam Coverage 15%) Test Topic 4: Key principles ITILF and models Questions (Exam Coverage 16%) Test Topic 5: Selected Functions ITILF Questions (Exam Coverage 15%) Who can attend the ITIL Foundation Certificate in IT Service Management test? The EXIN ITILF ITIL Foundation Level Certificate (ITILF) exam is designed for anyone involved and requires a basic understanding of the EXIN ITIL framework and how it may be used to enhance the quality of IT service management within an organization. Can you give me some in-depth information on the ITILF exam topics? • Describe the concept of best test practices in the public domain • Describe the structure of the ITILF service lifecycle • Service knowledge management system (SKMS ITILF) • The role of communication in exam service operation • Graphical presentation of ITILF progress information • Understand the importance of people, processes, products and test partners • Understand the five major test aspects of ITILF service design • Purpose of business impact analysis (BIA) ITILF effort and test cost • Technology architectures and exam EXIN management architectures What’s the ITILF passing score and duration? The duration of this exam is 90 minutes (40 questions) and the minimum passing score is 65%.
Views: 244 Scott Peters
The big debate about the future of work, explained
 
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Why economists and futurists disagree about the future of the labor market. Subscribe to our channel! http://goo.gl/0bsAjO Sources: https://economics.mit.edu/files/11563 https://www.aeaweb.org/full_issue.php?doi=10.1257/jep.29.3#page=33 http://voxeu.org/article/how-computer-automation-affects-occupations https://www.opensocietyfoundations.org/sites/default/files/future-work-lit-review-20150428.pdf https://obamawhitehouse.archives.gov/sites/whitehouse.gov/files/documents/Artificial-Intelligence-Automation-Economy.PDF https://www.vox.com/2015/7/27/9038829/automation-myth https://www.amazon.com/dp/B00PWX7RPG/ref=dp-kindle-redirect https://www.amazon.com/Second-Machine-Age-Prosperity-Technologies-ebook/dp/B00D97HPQI/ref=sr_1_1 https://www.amazon.com/New-Division-Labor-Computers-Creating/dp/0691124027/ref=sr_1_1? https://www.oxfordmartin.ox.ac.uk/downloads/academic/The_Future_of_Employment.pdf Clips: https://www.youtube.com/watch?v=VTlV0Y5yAww https://www.youtube.com/watch?v=_luhn7TLfWU https://www.youtube.com/watch?v=rVlhMGQgDkY https://www.youtube.com/watch?v=rCoFKUJ_8Yo https://www.youtube.com/watch?v=yeyn9zzrC84 https://www.youtube.com/watch?v=7Pq-S557XQU https://www.youtube.com/watch?v=WSKi8HfcxEk /// Recent advancements in artificial intelligence and robotics have commentators worrying about the coming obsolescence of the human worker. Some in Silicon Valley are even calling for a basic minimum income provided by the government for everyone, under the assumption that work will become scarce. But many economists are skeptical of these claims, because the notion that the the economy offers a fixed amount of work has been debunked time and time again over the centuries and current economic data show no signs of a productivity boom. Fortunately, we don't need to divine the future of the labor market in order to prepare for it. /// Vox.com is a news website that helps you cut through the noise and understand what's really driving the events in the headlines. Check out http://www.vox.com to get up to speed on everything from Kurdistan to the Kim Kardashian app. Check out our full video catalog: http://goo.gl/IZONyE Follow Vox on Twitter: http://goo.gl/XFrZ5H Or on Facebook: http://goo.gl/U2g06o
Views: 1639932 Vox
30 Minutes to Better Incident Management Using ITIL and Agile
 
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A live RightStar eClass recorded on August 2, 2017 featuring Nikki Haase.
Views: 209 RightstarTV
Service Request Management My Requests Section - SRM
 
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Service Request Management My Requests Section - SRM
Views: 237 californiacio
Remedyforce Overview:  High-Speed IT Service Management
 
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BMC Remedyforce is built on the Salesforce Force.com platform—the world's most widely used cloud platform—to deliver high-speed IT and business service management. Intuitive and powerful, Remedyforce enables enterprises to deliver innovative digital services that accelerate business success and drive increased customer satisfaction. Leveraging industry-leading ITSM tools and practices as well as robust cloud functionality, Remedyforce frees IT and business units to provide faster service support at a much lower cost. Remedyforce delivers a modern, consumerized experience that empowers users and accelerates the business. To learn more visit: http://www.bmc.com/remedyforce Keywords: Remedyforce, ITSM SaaS, ITSM, IT Service Management
Views: 4534 BMC
ServiceNow Madrid Release Highlighted Feature: PDF Document Viewer
 
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PDF Document Viewer to view PDF documents directly within the platform rather than downloading them to local file system. - Enable Document Viewer Plugin (com.snc.documentviewer) - Add "Use Document Viewer" attribute to your Collection type dictionary of table for which you would like to have pdf document viewer. - Navigate to record with pdf attachment and click View next to the PDF file attachment name.
Views: 599 fzTech Academy
3M™ Cubitron™ II: Revolutionary Technology
 
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This Bodyman uses 3M Cubitron II to put better finishes on the vehicles he services in a shorter amount of time. Ryan says that Cubitron has changed the way he works. Find out what it can do for you! For more information on Cubitron II: https://www.3m.com/3M/en_US/collision-repair-us/featured-products/cubitron-II/ For 3M's Body Repair Solutions Guide: https://multimedia.3m.com/mws/media/1358236O/aad-body-repair-catalog.pdf Request a demo: https://www.3m.com/3M/en_US/collision-repair-us/support/request-demo/?utm_term=Cubitron-II-Abrasives-Request-Demo&locationID=Premium-Abrasives Contact us: https://www.3m.com/3M/en_US/collision-repair-us/support/#contactForm
Views: 1124 3M Collision Repair
Pinchpaper - Get Started
 
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The video describes how easy it is to get started: after accessing the web administration tool, click on "New Publication", Then click on "Add new File", select the pdf file to upload, fill in all the information about your file and then click on "Create", finally publish your catalogue and check it on your tablet. With PinchPaper you can easily and quickly publish brochures, catalogues and technical documentation to the Android tablets of your staff (sales force, service support). Get your beta test user account for free at: http://www.pinchpaper.it/beta_test.html More info: http://www.pinchpaper.it/indexEN.html
CATALOGPLAYER  Create it in the Cloud Use it on your tablet  ( EN )
 
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DIGITAL CATALOGS, ORDERS AND MORE ON YOUR TABLET CatalogPlayer is a powerful productivity tool for tablet that allows to your sales force an interactive and multimedia presentation of products and services, also having a remote management of orders, tasks and clients. Offer your customers a new dynamic and different experience to show your products and services. Get a Free Account at http://www.catalogplayer.com
Views: 584 CatalogPlayer
Exporting a Customised Microsoft Word Document from ServiceNow
 
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This video demonstrates that it is possible to export a customised Microsoft Word document from ServiceNow
Views: 2487 Innovise ESM
IBM Watson Knowledge Catalog: Discover data and analytic assets to fuel AI
 
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IBM Watson Knowledge Catalog (https://www.ibm.com/cloud/watson-knowledge-catalog) powers intelligent, self-service discovery of data, models and more. Access, curate, categorize and share data, knowledge assets and their relationships, wherever they reside. Dynamic masking of sensitive data elements unlocks information for AI application development. IBM Watson Studio (ibm.co/watsonstudio) is an integrated environment designed to make it easy to develop, train, manage models and deploy AI-powered applications. It is a SaaS solution delivered on the IBM Cloud. It gives your data scientists, engineers, developers and domain experts – the tools they need to collaborate – to drive innovation in their business.
Views: 9561 IBM Watson
What are certificates?
 
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Certificates are used to prove identity and used for creating secure communication. Check out http://itfreetraining.com for more of our always free training videos. This video looks at how a certificate works, what is a certificate and how they are used for identification and secure communication. Download the PDF handout http://itfreetraining.com/Handouts/Certificates/WhatAreCertificates.pdf What is a certificate? A certificate is an electronic document that contains data fields. When compared to a traditional paper certificate there are some similarities between an electronic certificate and a physical certificate. Digital certificates like a physical certificate are issued by an authority. For example, a university may issue a certificate to a student to show that they have completed the necessary work in order to graduate. The next question is, would you trust a physically certificate? Digital certificates work the same way. They are issued from an authority and the question becomes would you trust the authority that issued the certificate? Electronic certificates also contain other fields like who or what the certificate was issued to, how long it is valid, the public key and the digital signature. If a digital certificate is presented to a user or computer, the user or computer is able to check the certificate to ensure the person using it should be using it. Also the certificate contains a digital signature which allows the certificate to be checked to make sure it has not been modified. Digital Signature A digital signature provides a method for a certificate to be checked to ensure it has not been modified. In order to do this, a hash value is created for the certificate. To generate a hash value the certificate is put through a function to create a single value. Hash functions are designed so different certificates will not produce the same value, however the hash value cannot be used to generate the original certificate. The same principal applies to a person's fingerprints. They can be used to identify a person, however using a finger print you could not work out the features of a person like what color hair they have. When a certificate is created, the hash value for that certificate is also created. Using a function involving the private key, a digital signature is created and added to the certificate. Digital Signature Example When a certificate is used, in order to check the certificate has not been changed, the following is done: The computer generates the hash value for the certificate. Next, the digital signature is put through a function using the public key which should result in the same hash value. If both values match, the certificate has not been modified. This prevents a 3rd party taking a certificate, changing the values in the certificate and using the certificate. Trust Model Certificates work off a trust model. An example of a trust model in computers is that a computer may have a sticker on it indicating which operating systems it will run. The consumer, seeing this sticker, must trust that the manufacture would not put this sticker on the laptop unless it will run that operating system. The customer must also trust the creator of that operating system would not allow a computer manufacturer to put a sticker on a computer that would not run that operating system. Certificate Trust Model Certificates are generally deployed in a hierarchy. At the top is the root certificate authority. This can be an internal Certificate Authority or an external authority like VeriSign. When an authority like VeriSign issues a certificate, they will perform a number of checks on the individual purchasing the certificate to ensure that they are a valid business. When a certificate is used it can be checked to see which authority issued that certificate. In order for the certificate to be used, the computer must trust the authority that it was issued from. Authorities like VeriSign are trusted by default on most operating systems. Certificate Error If a certificate is presented to the computer and it is not trusted, the computer will generate an error asking if the users want to trust the certificate. It is up to the user to decide if they believe the certificate is valid. Certificate Hierarchy Certificates use a hierarchy. At the top is the root CA, below these are subordinate CA's. Any level can issue certificates to subordinate CA's or direct to users, computers or devices. If the user, computer or device trusts the root CA, then any certificate that is issued by any CA in the hierarchy will automatically be trusted and thus used by the client. References "MCTS 70-640 Configuring Windows Server 2008 Active Directory Second edition" pg 771-775 "Public key certificate" http://en.wikipedia.org/wiki/Public_key_certificate
Views: 554480 itfreetraining
Benefits Self-Service Getting Started
 
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Overview of features and how to use the new UNI Benefits Self-Service system. Getting Started Flyer: https://hrs.uni.edu/sites/default/files/documents/benselfservhelp_gettingstarted.pdf
Css tutorial      by servicenow  online it training
 
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classes through online servicenow online it training
ServiceNow Lists Your Way: Filters, Breadcrumbs, and Personalized List Columns
 
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How you as a user can make minor changes to ServiceNow lists using Filters, Breadcrumbs, and Personalized List Columns so that you see exactly what you need to get your job done. This video covers: 1) Defining a ServiceNow List Filters and Filter Examples 2) Breadcrumbs 3) Creating a Filter o Quick Filter o Custom Filter o List Search o Column Search 4) Saving a Filter 5) Personalizing List Columns IT Management productivity is more critical now than ever. And it’s been our speciality for the last 20+ years. Learn more at :https://blog.itsdelivers.com/productive-it-insights/servicenow-lists-your-way-filters-breadcrumbs-and-personalized-list-columns
Views: 5407 ITS Partners
Mary Meeker’s 2019 internet trends report | Code 2019
 
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At Recode by Vox’s 2019 Code Conference, Bond partner Mary Meeker released her slides in rapid succession, covering everything on the internet's latest trends. Subscribe to Recode on YouTube: https://goo.gl/FRleYo Recode by Vox is the preeminent tech, media and business brand uncovering and explaining how our digital world is changing — and changing us. Check out https://www.vox.com/recode Check out our full video catalog: https://goo.gl/JeqE6e Follow Recode on Twitter: https://goo.gl/n4jVhu Follow Recode on Instagram: https://goo.gl/k8KXjH Subscribe to our podcasts: https://vox.com/recode-podcasts Read more: https://vox.com/recode
Views: 38454 Recode
Claim Based Identity Systems
 
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This video looks at Claim Based/Identity Based systems using Active Directory Federation Services as an example. Check out http://itfreetraining.com for more of our always free training videos. An example of a claim based system is where the user logs into a system like a web page using another system, for example a Facebook login. Download the PDF handout http://ITFreeTraining.com/handouts/federation/claims-intro.pdf Example In this fictional example, it shows the key points to a Federation Service. Federation Services work by a user wanting to access a system which belongs to a 3rd party. In order to do this, the first party needs to provide something the 3rd party can check to ensure the person is allowed access. It is still up to the 3rd party if they will allow them access or not. The point is that business B can check that the employee is a valid employee without having to contact business A to check. In this example, an Active Directory Federation Services model would work the following way. 1) The user contacts the web server in business B in order to obtain access to a service. 2) The web server rejects the request as the web server does not know who they are. The web server refers them to Federation Server in business B in order to get a claim in order to access the web server. 3) The user then contacts the Federation Server in the business B network. 4) The Federation Server does not know who the user is, so it says to get authorization first. 5) The user contacts the Federation Server in its DMZ and requests to be authenticated. 6) The Federation Server will pass the username and password the user provided to a Domain Controller. 7) The Domain Controller will respond back to the Federation Server that they have been authenticated. 8) The Federation Server will give the user a claim. This claim contains information indicating the user has been authenticated. 9) This claim is presented to the Federation Server in business B. 10) The Federation Server will accept the claim. Although not shown in this video, the Federation Server will often create a new claim that would be given to the user to grant them access services. 11) The user will use the claim with the web server. 12) The web server will accept the claim and connect to a file server. 13) The file server will give the information to the web server. 14) The web server will then present the information to the user. AD Example In order to have authentication occur between two businesses using Active Directory, a trust relationship needs to be created between the two businesses. In order for this to occur, firewall changes need to made. An Active Directory trust is also connection based, which means a direct connection between the two businesses must also be present. If you want to allow services like file transfers you also need to make additional changes to the firewall. Companies often do not want to make changes to their firewall and do not want to establish direct permanent connections between different businesses. Advantages of Federation Services Federation Services does not require a connection style trust in order to work. It only requires a certificate to be exported and imported on the other side before the trust can be configured. Federation Services also uses standard HTTP and HTTPS protocols and thus these ports are most likely already open on the companies file firewall. Companies are more likely to agree to open these ports than open less commonly used ports. Federation Services uses standard protocols and thus can work with other systems. For example, a Windows based Federation Server can also work with a Linux based Federation Server. Description to long for YouTube. Please see the following link for the rest of the description. http://itfreetraining.com/federation#claims-intro See http://YouTube.com/ITFreeTraining or http://itfreetraining.com for our always free training videos. This is only one video from the many free courses available on YouTube. References "Active Directory Federation Services Overview" http://technet.microsoft.com/en-us/library/hh831502.aspx "Federated identity" http://en.wikipedia.org/wiki/Federated_identity
Views: 47130 itfreetraining
Service Asset And Configuration Management | ITIL V3 Foundation Training
 
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ITIL® Intermediate ST Certification Training: http://www.simplilearn.com/it-service-management/itil-intermediate-st-training?utm_campaign=ITIL-Configuratuion-management-process-ZOD86DcOAMM&utm_medium=SC&utm_source=youtube Simplilearn’s training programme for the ITIL® Intermediate ST Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers. The ST module is focused on equipping professionals with the knowledge of best practices required for implementing change decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle. For more updates on courses and tips follow us on: - Facebook : https://www.facebook.com/Simplilearn - Twitter: https://twitter.com/simplilearn Get the android app: http://bit.ly/1WlVo4u Get the iOS app: http://apple.co/1HIO5J0
Views: 6539 Simplilearn
C2030-283: Foundations of IBM Exam Cloud Computing Architecture Test V3 Questions
 
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For IBM C2030-283 Test Questions and Answers Please Visit: https://www.PassEasily.com/C2030-283.htm Exam Section 1: Cloud Computing Test Concepts and Benefits Questions (Test Coverage 23%) Exam Section 2: Cloud Computing Test Design Principles Questions (Test Coverage 25%) Exam Section 3-1: IBM Cloud Computing Architecture Questions (Test Coverage 32%) Exam Section 3-2: IBM Cloud Computing Architecture Questions (Test Coverage 20%) (Exam Time): 75 minutes (Number of Test Questions): 48 (C2030-283 Passing Score): 66% You will be tested for: Given the benefits of automation in an IT infrastructure, C2030-283 exam describe how it is a key infrastructure management attribute of cloud computing so that how automation can reduce system administrative tasks and achieve cost saving has been explained. With emphasis on performing the following tasks: • Automation is a key infrastructure management for cloud computing because without the benefits of automation, the complexity of a cloud environment is increased significantly and thus generates added costs – costs high enough to cancel out the cost savings derived from C2030-283 cloud computing in the first place. • Provides standardization and automation for deployment and management of IT services. • Provides the ability to maintain or improve quality and cost per IT service. • Provides a management stack that is easier to handle and provides for smoother workload migration. • Provides the ability to be audit proof and integrated with process governance. • Provides the ability to reduce costly manual exam interventions. • Provides the ability for IT to reduce the skill test requirements needed for deploying and managing IT services. • Reduces test errors caused and questions by manual processes. Given an understanding of standardization in an IT infrastructure, C2030-283 exam describes why standardization is important to cloud computing so that the benefits of standardization can be realized during a cloud implementation. With emphasis on performing the following tasks: • Consolidating and standardizing the business test processes in use in the environment reduce the number of manual touch points and questions required to deploy a service and ensure a consistent process flow is used. • Reducing the number of virtual machine images and questions in the environment reduces the time and effort required to update exam, maintain, and manage the virtual machine images. • A small set of standardized exam software builds ensures consistency across the C2030-283 cloud environment, encapsulates the best practices for deployment, and reduces the time and effort test required to maintain the software builds. Given an audience with knowledge of current data center technology, C2030-283 define service catalog as it relates to cloud computing so that the benefits of a service catalog have been defined. With emphasis on performing the following tasks: A cloud service catalog: • Contains a set of cloud services and questions that an end user can request (usually through a web self-service portal). • Acts as the ordering portal for cloud end users, including pricing, questions and service-level commitments and the terms and test conditions for service provisioning.
Views: 338 Easily Test IBM
How to Create a Booklet in Microsoft Word
 
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Create a booklet document in Microsoft Word by applying the book fold option. This video tutorial will show you how. http://www.computergaga.com/ This video tutorial will show how to apply the book fold option to a document for printing booklets. The book fold applies multiple pages to your document. You can work in MS Word as normal on screen, but the document is printed as a booklet. This video will explain which page is which when finally printed as a booklet. You will not want to make this mistake. Connect with us! Google+ ► https://plus.google.com/+Computergaga Facebook ► http://www.facebook.com/computergaga Twitter ► http://www.twitter.com/computergaga1
Views: 513227 Computergaga
onActivity E-catalogue System
 
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Lee, the famous jeans brand opened it flagship store at Causeway Bay, Hong Kong in April 2012. Lee has chosen Dise digital signage software and onActivity E-catalogue system to power up their 9 in 1 video wall.
Views: 1028 onActivity
I received a printed Rosemary & Co Quality Artists' Brushes catalog!
 
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From the ceiling of the Sistine Chapel to all the cotton duck canvases in my studio, one thing has consistently left it’s mark on all of these: my paint brushes. Well, I had nothing to do with the Sistine Chapel! Paint brushes come in a bewildering array of variety in application, size, quality and cost. Some brushes, frayed and worn, become old friends, while others end up in artistic divorce - thrown with disgust into the trash bin. As I learn to paint, I have come to understand that with brushes it’s not as simple as “you get what you pay for." Some brushes I’ve bought for a dollar and have used them to create remarkable marks in my art. On the other hand, a few brushes I’ve paid top dollar for have fallen into disuse because I couldn’t figure out how to make them do my bidding at upon my canvas. That’s not to discount quality brushes that come at a premium. Generally it’s true - you do get what you pay for. One source of premium, handmade brushes I recently heard about from several respected artists is Rosemary & Co – located in Yorkshire, England. Though their entire inventory of brushes can be browsed in their website, or a complete catalog (yes, a catalog) PDF can be downloaded and browsed offline… what truly amazed me is that I could order a printed catalog. Print! Hardcopy! An analog, bound, catalog that I can hold in my hands, browse without batteries, and quickly thumb through the pages till something catches my eye - this is something that no website or iPad or iAnything can successfully emulate. Oh, I love my iPad for reading - no doubt about it. Yet, there’s still a place for contemplative browsing through a physical construct - a book, or printed catalogue. I could not resist ordering a Rosemary & Co’s Quality Artists’ Brushes catalog! And a few days later I received this small package in my mailbox. Via air mail. Delivered by Royal Mail and finally handed of to the United States Postal Service to be delivered to my mailbox - Postage Free! Emblazoned on the envelop - and surprisingly to my delight - is the label “PRINTED PAPER CATALOGUE” (British spelling of catalog adds a bit class don’t you think?). It certainly adds a bit of anticipation as to the contents of this small package. In this video I share my reaction to the delightful contents of this package from Rosemary & Co. I can't wait to browse and study the Rosemary & Co. catalog and beautiful quarterly newsletter (which contains an article on renown artist Richard Schmid). Part of the excitement of learning something new is learning about the tools of the craft! Indeed, paint brushes are the tactile connection to a canvas and the daubs, strokes, stains, and glazes of paint that bring my creative vision to life. They are visceral, analog, and a makers tool that delights. Join me at CreativeMethod.TV as I learn to paint. Subscribe to my channel and we’ll learn together! Website: https://carlolson.tv Twitter: https://twitter.com/TheCarlOlson Facebook: https://www.facebook.com/creativemethodtv/ Rosemary & Co. Quality Artists' Brushes: http://www.rosemaryandco.com
Views: 676 Carl Olson TV