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Change Management Overview

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Provides an introduction to change management as described by the Information Technology Infrastructure Library (ITIL) framework. Demonstrates change management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil or change_manager For best video quality, increase your player resolution to 1080p. This video covers: 0:26 Introduction to change management 2:55 Types of change 4:04 Creating and working change requests 6:04 Improving efficiency through standard changes For more information on change management, see: Quick Start—An Overview of ITIL Service Transition: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-service-transition.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Change types: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/change-types.html State model and transitions: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ChangeStateModel.html Standard change catalog: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_StandardChangeCatalogPlugin.html ServiceNow knowledge articles (log in to HI): ITSM Process Guides: https://hi.service-now.com/kb_view.do?sysparm_article=KB0621384 ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
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Text Comments (1)
Bhagyesh Chavan (3 months ago)
Thanks one more great video

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