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What is a service catalogue?

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Operators spend a lot of time answering employees’ questions about products and services. But they would rather spend this time on other things. Help your operators by answering these questions in advance through a clear Service Catalogue. This video shows you how a Service Catalogue leaves your employees and operators with more time to focus on their work. How? A Service Catalogue serves as a shop window where employees can find all the information they need about the products and services that support departments offer. Through your self-service portal you can easily make your Service Catalogue available to your employees in an online shop design. This way, employees can book a conference room directly from the Service Catalogue, Easily track the status of their request, And even search FAQs and documentation to find out how to claim expenses. A single overview of all your products and services makes your organization more transparent: employees always know where to go and what procedures are in place for service requests and delivery. Moreover, custom forms for each service and product give operators all the information they need to solve an incident at once. Want to know more? Check out https://blog.topdesk.com/en/service-catalog-best-practices
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Sarvesh Kumar (14 days ago)
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Sarvesh Kumar (14 days ago)
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